Support and IT organizations using Zendesk can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. This integration increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities. Plus, it streamlines the end-user experience by allowing them to request remote support from your self-service portal.
The Bomgar integration with Zendesk allows a support technician to launch a secure remote support session directly from an incident record to immediately begin remotely diagnosing and resolving issues–increasing first call resolution rates, shortening call handling times and eliminating site visits. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, point-of-sale (POS) systems, kiosks and mobile devices across operating systems.
Zendesk Capabilities with Bomgar
Technician-initiated remote support sessions launches directly from the Zendesk platform.
Connect to end-user via session key, local jump session, remote jump session, or RDP.
Automatically update Zendesk records with details from the Bomgar session, including links to recordings, file transfer details, work notes, system info, and post-session survey results.
Integrated Chat Support with Remote Control
Integrating Bomgar with Zendesk gives you a complete, streamlined remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledge base or self-service support portal.
With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the Zendesk record with the chat transcript and details from the remote support session.