With Bomgar, support representatives can chat securely with customers and other team members. Bomgar records chat transcripts and full session details, ensuring the audit trail is complete.
Transcripts of the sessions are automatically saved in service desk tickets where they can be easily reviewed by technicians and managers.
Access Remote Desktops, Servers and Backend Systems
Bomgar allows reps to work from their preferred device, whether it’s a laptop, smartphone or tablet.
Bomgar also enables remote access to desktops, servers, point-of-sale systems, kiosks and network devices. You can provide both proactive system support and responsive customer supoprt with the same software tool.
TOPdesk Support Capabilities with Bomgar
Technician-initiated remote support session launched directly from the TOPdesk incident or change record
Single-click, end-user initiated chat/remote support session via the TOPdesk self-service portal
Convenient technician access to the associated incident directly from Bomgar
Automatic updates of TOPdesk incidents and change requests with details from each Bomgar remote support session, including links to session recordings, file transfer details, work notes, system information and post-session survey results
Web service available to generate a TOPdesk incident from a Bomgar Session
Technicians can Jump directly to a remote system (configuration item) directly from an incident or change request
Leverage Bomgar’s support for Intel vPro to access remote systems even with the OS is not running