Support and IT organizations using Microsoft Dynamics CRM can improve service levels, centralize support processes and strengthen compliance by integrating with Bomgar.
Integrating Bomgar increases the effectiveness of your support technicians by tying remote support, secure chat and incident based mobile device support to Microsoft Dynamics CRM.
Integrating Bomgar with Microsoft Dynamics CRM means your CRM cases will give a fuller view of your interactions with customers.
Whenever you support a customer, Bomgar updates the case with details from the remote support session.
Bomgar ensures the audit trail is complete by recording chat transcripts and full session details.
And transcripts of the sessions are automatically saved in case details where they can be easily reviewed by technicians and managers.
You can even monitor customer satisfaction and support performance at the end of each session with Bomgar’s customizable surveys. Administrators can survey both the customer and the support technician, then run reports on the answers given.
Integrating Bomgar with Microsoft Dynamics CRM gives you a complete remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.
With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.
Bomgar gives both you and your customer a seamless support experience.
Bomgar is multi-platform, so technicians can support desktops, laptops, servers and mobile devices across Operating systems.