Capabilities of Agiloft with Bomgar Remote Support

Bomgar integration enhances Agiloft Service Desk and Help Desk, with remote support functionality for easier trouble shooting and quicker ticket resolution.

Agiloft supports generating Bomgar session keys specific to General Queue, Support Team based queues, and Individual Support Personnel.

Remote support sessions may be initiated with or without an end-user present and from inside or outside the Agiloft application interface.

Integration supports compliance through a full audit trail, reporting on session details, and audio-visual recording.

Launch remote support from a support case
View remote support session details in each support case