Web Representative Console

Offer secure remote support from any web browser on any computer, anywhere in the world. There's no desktop application to install, no Active X plugin, and no Flash.

Secure Remote Desktop from Chrome, Firefox, IE and More!

 

Bomgar’s Web Rep Console lets you offer secure remote desktop from any web browser on any computer, allowing you to immediately begin diagnosing and fixing issues from any location.

The Web Rep Console is the first remote support console built entirely on HTML5 technology. It offers all of the core remote support features you need in an easy and convenient package - no downloads, no Active X plugin, and no Flash. With no download or plugins required, support reps can provide support from any computer.

Collaborate Safely from Any Browser and Audit Each Session

Web Rep Console
Supporting Windows Remote Desktop through Chrome Browser on Mac

The Web Rep Console makes it easy to collaborate with someone who doesn't normally have access to Bomgar.  While in a remote support session, you can send a Rep Invite email to anyone to securely join the session from their web browser - no downloads required. Collaborate in real-time with users outside of your environment who may have restricted client downloads. With one click, they can instantly see what you see, and help resolve the issue.

Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction. Meet your compliance needs.