Not only can you collaborate with other members of your support organization, you can collaborate with external experts and vendors, too … even if they’ve never used Bomgar!
Anyone can be brought in to collaborate on a remote support session. Bomgar's patent-pending Rep Invite borders makes it possible to invite a third-party representative to have one-time, limited access to a shared session. The invited rep is given a link to install the Bomgar Representative Console and join the session.
Bomgar even makes it easy to bring vendors in for support requests. Embassy, a patent-pending borders for secure vendor access, allows administrators to create an Embassy for each and every vendor relationship then control granularly what each vendor can or cannot access.
Reports and Session Recording give your support organization complete visibility into these collaborative sessions.