In most support sessions, you just need to see the remote screen. But sometimes, you need to see more.
That’s when you need Bomgar Insight. Bomgar InSight lets you see the remote video camera on iPhone, iPad, and Android devices.
The flashlight, zoom, and autofocus features give end users the ability to capture the detail needed for a successful support session.
Remote camera sharing lets you perform remote support on anything your customer can see, including hardware and peripherals.
In addition to seeing the mobile camera, InSight let's you annotate the video feed. To walk the customer through troubleshooting steps, simply use a video marker to draw or make other annotations on the screen.
The video will freeze at the current frame when annotations begin.
Annotations let you walk even non-technical customers through troubleshooting steps.
Seeing what your remote customer sees can drastically decrease time to resolution. But you still need to talk him through fixing the issue.
With the Bomgar mobile app, you can use chat or the phone itself to communicate with customers while connected.