Sometimes you need to transfer files to the mobile devices you support. With Bomgar, you can transfer files from Windows, Mac or Linux systems to Android and iOS devices. During a remote support session involving Android or iOS devices, you can browse limited areas of the remote file system and transfer files.
Administrators Control File Transfer Permissions
Bomgar gives administrators granular access control over what reps can do when supporting users remotely. File transfer is completely permission-based. Administrators can grant full access to the systems reps support or they can define permissions for relevant files and directories.
Administrators can also limit file transfer permissions to allow reps only upload or download privileges to prevent reps having full control of the remote file system.
Administrators can apply file transfer permissions to individual users or groups in Bomgar. For instance, if you don't want your Tier-1 reps to have access to download files from a customer's computer, you can limit their privileges to upload only.