With Bomgar, you'll replace legacy remote access tools with a complete solution designed for the needs of security-conscious support organizations. Bomgar enables support representatives to access, diagnose, control and fix remote computers and mobile devices. Highlighted features are below.
The core of remote support is seeing and controlling the remote computer. With Bomgar Remote Support, you can see your customer's screen and fully interact with the remote desktop.
Request remote control of multiple computers, view attached monitors, and use advanced screen sharing tools.
Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Bomgar Remote Support includes customizable surveys and support portals.
Perform desktop support and server maintenance securely. Replace RDP, VNC, and other hard-to-audit remote control tools with a cross-platform support tool.
Create queues, portals, teams, and policies to standardize technical support services. Manage technicians with integrated identity management and group policies.
Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.
Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.
Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.
Integrating Bomgar Remote Support with Bomgar Vault, or another password vaulting solution, enables support personnel to inject credentials into end servers and systems with just one click. Technicians never see the plain text credentials, so they can’t compromise them.