Remote Support Software Features

Download Trial

With Bomgar, you'll replace legacy remote access tools with a complete solution designed for the needs of security-conscious support organizations. Bomgar enables support representatives to access, diagnose, control and fix remote computers and mobile devices. Highlighted features are below.

Remote Control & Screen Sharing - the Core of Support

The core of remote support is seeing and controlling the remote computer. With Bomgar Remote Support, you can see your customer's screen and fully interact with the remote desktop.

Request remote control of multiple computers, view attached monitors, and use advanced screen sharing tools.

Remote Control and Screen Sharing

Customer Tech Support

 

Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Bomgar Remote Support includes customizable surveys and support portals.

Use Bomgar for Customer Tech Support

Internal IT Support

 

Perform desktop support and server maintenance securely. Replace RDP, VNC, and other hard-to-audit remote control tools with a cross-platform support tool.

Use Bomgar for Internal IT Support

Help Desk Administration

Help Desk Integrations

Create queues, portals, teams, and policies to standardize technical support services. Manage technicians with integrated identity management and group policies.

Help Desk Administration

Monitor and Audit

 

Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.

Auditing Remote Support

Collaboration

 

Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.

Collaborative Remote Support

Embeddables

 

Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Embeddables for Remote Support

Seamless Credential Injection

 

Integrating Bomgar Remote Support with Bomgar Vault, or another password vaulting solution, enables support personnel to inject credentials into end servers and systems with just one click. Technicians never see the plain text credentials, so they can’t compromise them.

Seamless Credential Injection