Bomgar Remote Support Software is the only remote tool you need. Most support organizations have multiple remote tools because no single tool works across all their operating systems or across all their networks. Bomgar is different. One company used Bomgar to replace 12 remote desktop software tools! Simplify support, improve security, and increase efficiency with one remote solution.
Bomgar works across Windows, Mac, and Linux. Access and control any remote computer, on or off the network - no VPN.
Use screen sharing and remote control to offer remote assistance to customers on iOS or Android devices. Or embed Bomgar in your app.
Bomgar InSight lets you share the Android or iOS camera to support anything your customer sees, including hardware and peripherals.
Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.
Perform desktop support and server maintenance securely. Replace RDP, VNC, and other hard-to-audit remote control tools with a cross-platform support tool.
Create queues, portals, teams, and policies to standardize technical support services. Manage technicians with integrated identity management and group policies.
Using Bomgar's software development kit (SDK), Teamwork Retail embedded Bomgar Remote Support into their application allowing their support reps to see and control the app screen when supporting customers.
Even though Teamwork Retail’s mobile software is known for its high reliability and consistency, there were nevertheless occasional technical issues. And these issues were particularly hard to discover and troubleshoot until Teamwork’s implementation of Bomgar.
When it comes to deployment options, Bomgar can fit your business needs. Our on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.
There's probably already a Bomgar integration build for your service desk, help desk, CRM, or systems management solution. If not, our APIs and professional services make it easy to build one.
You'll strengthen security just by using Bomgar. Each encrypted connection is outbound, so you can connect without VPN or firewall changes. You can leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.
Bomgar helps support teams of all sizes improve business performance by enabling secure remote IT support to nearly any device or system, anywhere in the world.
Super-fast, scalable, and all-inclusive remote support software that's the #1 choice for enterprise support organizations*
*Worldwide Clientless Remote Support Software 2014 Vendor Shares, IDC
Simple remote desktop software with unlimited user profiles*, technician devices, endpoint devices, and open sessions
*Unlimited user profiles available with concurrent licensing
Make it easy for support teams to access desktops and systems quickly without revealing plain text credentials and passwords, which are commonly phished.Vault
Let users choose and manage their own devices for tokenless two-factor authentication. Bomgar Verify is easier for users and for IT.Verify