One secure solution for all your remote support needs.

Support More

More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network using Windows, Mac, iOS, Android and more. Get more done because you’re focused on fixing issues, not fixing the connection.

Provide Superior Service

Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town.

Secure Your Business

Support teams need administrative access to desktops and critical systems to do their job. The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations. BeyondTrust is the most secure remote support solution on the market with two-factor authentication, advanced encryption, granular permissions, comprehensive audit trails, and more.

Trusted by 13,000+ leading companies

Empower Your Service Desk to Support Every System Securely

New! Bomgar Vault for Remote Support

Mitigate the threats in your service desk related to stolen passwords by protecting privileged credentials, such as admin accounts, which are routinely used by help desk technicians.

The Vault Add-on for Remote Support is integrated, so technicians don’t have to learn another tool or even exit the application to retrieve passwords.

Directly inject credentials into end servers and systems with just one click.

Get the Vault Add-On

Highlighted Features

Monitor IT Help Desk Performance in Real Time

The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk. See which support reps or teams are overloaded and which ones have extra capacity. Quickly access top level key performance indicators (KPIs) including session count, waiting sessions, longest wait time, and a count of logged in/available reps.

Keep your finger on the pulse of your service desk. Add the Real Time Dashboard to your Bomgar Remote Support installation today.

Learn How Teamwork Retail Uses Bomgar to Support iOS Apps

Teamwork Retail embedded Remote Support into their POS applications so their support reps can see the app screen in real-time when supporting customers.

Even though Teamwork Retail’s mobile software is known for its high reliability and consistency, there are occasional technical issues. These issues were particularly hard to discover and troubleshoot until Teamwork Retail found BeyondTrust.

Learn More

Assist Any Remote Desktop, Server, or Mobile Device

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network - no VPN required.

More Deployment Options

When it comes to deployment options, BeyondTrust fits your business needs. Our physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.

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Work Smarter with Integrations

There's probably already a BeyondTrust integration built for your service desk, CRM, SIEM, or systems management solution. If not, our APIs and professional services make it easy to integrate.

  • Launch chat support from a help desk ticket
  • Start a remote desktop connection from your ITSM solution
  • Get closed-loop reporting on support activity
  • Improve support and service desk efficiency
  • Export Bomgar session data to your SIEM tool

Connect Securely Every Time

Service and support technicians often need elevated levels of access, attracting cyber criminals who target privileged users. Remote Support is designed to make it simple for administrators to assign the right access to the right users and enforce "least privilege" for support and service desks. Leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.

Make it easy for support teams to access desktops and systems quickly without revealing plain text credentials and passwords, which are commonly phished. And further mitigate the risk of cyber breaches and meet compliance regulations by requiring multifactor authentication with built-in 2FA through BeyondTrust Verify.

All connections are encrypted and outbound from both the technician and end-user to BeyondTrust, so you can connect without VPN or firewall changes. Plus, every customer has a unique, dedicated URL and customer client.