One Remote Desktop Support Tool Is All You Need

Bomgar Remote Support Software is the only remote tool you need. Most support organizations have multiple remote tools because no single tool works across all their operating systems or across all their networks. Bomgar is different. One company used Bomgar to replace 12 remote desktop software tools! Simplify support, improve security, and increase efficiency with one remote solution.

Remote Desktops & Servers

Bomgar works across Windows, Mac, and Linux. Access and control any remote computer, on or off the network - no VPN.

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iPad, iPhone, & Android

Use screen sharing and remote control to offer remote assistance to customers on iOS or Android devices. Or embed Bomgar in your app.

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InSight for Anything the Camera Sees

Bomgar InSight lets you share the Android or iOS camera to support anything your customer sees, including hardware and peripherals.

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Highlighted Features

Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.

Monitor support activity in real time. Track customer satisfaction. Record every remote desktop session. And collect a detailed audit trail of each interaction.

Perform desktop support and server maintenance securely. Replace RDP, VNC, and other hard-to-audit remote control tools with a cross-platform support tool.

Embedding chat, cobrowsing, and sreen sharing support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Create queues, portals, teams, and policies to standardize technical support services. Manage technicians with integrated identity management and group policies.

Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.

CSC
"...We needed a tool that could provide both help desk efficiency and best-in-class security."
Luc Poirier, Global Desktop Systems Management Engineering Manager
Remote Support Deployment

More Deployment Options than Any Other Remote Support Software

When it comes to deployment options, Bomgar can fit your business needs. Our on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.

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Secure Remote Support

Connect Securely Every Time

You'll strengthen security just by using Bomgar. Each encrypted connection is outbound, so you can connect without VPN or firewall changes. You can leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.

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Choose the Remote Support Product That's Right for You

Bomgar helps support teams of all sizes improve business performance by enabling secure remote IT support to nearly any device or system, anywhere in the world.

Bomgar Remote Support

Super-fast, scalable, and all-inclusive remote support software that's the #1 choice for enterprise support organizations*

  • Support Windows, Mac, and Linux, plus iPad, iPhone, and Android
  • Tiered support for customer call centers or IT service desks
  • Collaboration between technicians, developers, and vendors
  • Identity management and authentication
  • ITSM, CRM and Systems Management integrations
  • Advanced deployment configurations
  • Brandable portal, customer clients, EULAs, and more

*Worldwide Clientless Remote Support Software 2014 Vendor Shares, IDC

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Bomgar Connect

Simple remote desktop software with unlimited user profiles*, technician devices, endpoint devices, and open sessions

  • Support Windows, Mac OS X, Linux, & Virtual Machines
  • Support Apple iOS (iPad, iPhone) and Android Devices
  • Meetings and presentations for up to 25 attendees
  • Basic customization (unique URL, logo)

*Unlimited user profiles available with concurrent licensing

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Add-ons that Enhance Security

BOMGAR Vault Credential Injection

Make it easy for support teams to access desktops and systems quickly without revealing plain text credentials and passwords, which are commonly phished.

BOMGAR Verify Two-Factor Authentication

Let users choose and manage their own devices for tokenless two-factor authentication. Bomgar Verify is easier for users and for IT.