Bomgar Expands Remote Support for Android Smartphones and Tablets

  • Using Bomgar, technology support professionals can now fully access, control, and fix remote Android smartphones and tablets from HTC and Dell, in addition to Samsung.
  • Bomgar Remote Support allows technicians to connect to and view the screen of any Android 5.0+ device and now remote control the majority of Android smartphones and tablets.

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JACKSON, MS – March 16, 2016 – Bomgar, a leader in secure access solutions, today announced an expansion of its Android support capabilities for HTC and Dell smartphones and tablets. Using Bomgar Remote Support, technicians can now remotely access, view, control, and fix Android-powered HTC and Dell devices located anywhere in the world. This builds upon Bomgar’s comprehensive mobile support capabilities, which include remote screen viewing of all Android 5.0+ and iOS devices, plus full remote control of Samsung Android smartphones and tablets.

Using the Bomgar Customer Client for HTC, support professionals can dramatically increase their service desks’ reach and performance. With the new app, end-users can receive secure remote support for their mobile devices no matter where they’re located. The Bomgar Support Client for HTC works with any HTC device running Android 4.4 and higher. Once the app is downloaded and installed from Google Play, end-users simply send a support request and then click a link to jump right into a remote session. The support capabilities include:

  • Full screen-sharing and full remote control to troubleshoot the device
  • Viewing system information to more quickly diagnose the issue
  • Chatting with the end-user to better understand the issue and educate the customer
  • Transferring files to and from the device

The Bomgar Customer Client for Dell enables technicians to support Dell Venue 3000 series devices running Android 4.4 or higher. In addition to the capabilities above, support professionals can also extend their vision of the issue through streaming live video via Bomgar Insight, and co-browse websites and applications.

“Whether dealing with employees who bring their own device (BYOD), or customers who need help with a mobile app or site, Bomgar Remote Support allows you to quickly diagnose and resolve issues no matter where the end-user is located,” said Donald Hasson, director of ITSM product management, Bomgar. “Today’s support teams must be equipped to handle issues across a wide variety of devices and platforms, and they don’t have time to jump between multiple support tools. Bomgar is a single, centralized solution that allows you to support all of your systems, including Windows, Mac, Linux, iOS, Android, and more. Plus, it allows you to conduct multiple sessions simultaneously and collaborate with other reps within sessions, allowing you to be more productive and resolve issues faster.”

Bomgar also offers a number of remote support features for Android devices made by manufacturers other than HTC and Dell, including viewing system information and transferring files, and full remote control of Samsung devices. In addition, Bomgar’s Mobile Representative Console for Android allows support technicians to provide support from any Android device.

For more information about Bomgar’s Android support capabilities, visit: www.bomgar.com/remote-support/platforms/android.  

About Bomgar

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 10,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Visit Bomgar at www.bomgar.com, or on Facebook, Twitter and LinkedIn.