Use Credential Injection During Support Sessions

After Bomgar Vault has been configured and accounts imported, the rep console can begin using credentials stored in Bomgar Vault to log into remote systems during support sessions. Credential injection is available for elevating sessions, logging into remote systems, and any other events requiring privileged account information during a support session.

Screenshot of the rep console in session selecting credentials from a dropdown for credential injection.

  1. While in a support session in the rep console, you can inject credentials by clicking the key icon. A dropdown credential dialog appears, listing the credentials available for selection from Bomgar Vault.
  2. Select the appropriate credentials.

 

Screenshot of a rep console support session logged into a remote system via credential injection.

The rep console retrieves the selected credentials from Bomgar Vault and injects them into the session.

 

Choose from Favorite Credentials for Injection

After a representative has used a set of credentials to log into an endpoint, the system stores the user's preferred credentials for the endpoint and the context in which they were used (to login, to perform a special action, to elevate, or to push) in the appliance database. The next time the user wants to use credentials to access the same endpoint, the credential injection menu makes a recommendation for which credentials to use. The credentials are displayed at the top of the credentials list, followed by any remaining credentials. If no credential history exists for an endpoint, the appliance simply displays all the possible credentials.

No more than 5 credentials are recommended to the representative in the credentials list.