Screen Share with the iOS Device

Available beginning in Bomgar Remote Support 15.1.2, support your customer's connected Apple Mobile devices through view-only screen sharing from your Windows, Mac or Linux representative console.

Important!

Using screen sharing on an iOS device requires running a standard screen sharing support session with an Apple OS X 10.10+ system that is attached via USB connector to an Apple mobile device running iOS 8.0.1+.

Begin Screen Sharing

iOS Device Screen Sharing | Bomgar

During a standard support session with an Apple computer running OS X Yosemite or above, click the iOS Device Screen Sharing button. This button displays a dropdown listing any iOS devices attached to the remote computer being supported. Select the iOS device's name to begin view-only screen sharing of the remote iOS device. Beginning iOS device screen sharing requires no separate prompting rules from the existing representative rules.

The remote device displays in your support window. Although your access is view-only access, you can use screen sharing annotations on the remote computer to interact and point out locations on the device, enabling you to visually direct your customer to areas on their iOS device as you provide support. As in standard support sessions, the chat window records not only the messages and the time they were sent; it also serves as a running log of everything that happens throughout the session, and is reflected in administrative reporting.

Screen Sharing on iOS

Clicking the iOS Device Screen Sharing button again disconnects the device from screen sharing but does not end the support session. Note that the customer may simply disconnect the device if entering sensitive data they do not want made a part of the session recording, and reconnect to allow you to reestablish the device screen sharing session.