My Account: Change Password and Username, Download the Access Console and Other Software

My Account

Bomgar Access Console

Choose Platform

Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system.

Bomgar Privileged Web Console

Launch the privileged web access console, a web-based access console. Access remote systems from your browser without having to download and install the full access console.

Download Bomgar Access Console

Download the Bomgar access console installer.

For system administrators who need to push out the console installer to a large number of systems, the Microsoft Installer can be used with your systems management tool of choice. In your command prompt, when composing the command to install the console using an MSI, change to the directory where the MSI was downloaded and enter the command included on the My Account page.

You can include optional parameters for your MSI installation.

  • INSTALLDIR= accepts any valid directory path where you want the console to install.
  • RUNATSTARTUP= accepts 0 (default) or 1. If you enter 1, the console will run each time the computer starts up.
  • ALLUSERS= accepts “” or 1 (default). If you enter 1, the console will install for all users on the computer; otherwise, it will install only for the current user.
  • SHOULDAUTOUPDATE=1 If you install for only the current user, you can choose to have the console automatically update each time the site is upgraded by entering a value of 1; a value of 0 (default) will not auto-update, and the console will need to be manually reinstalled when the site is upgraded. If you install the console for all users, it will not auto-update.

Bomgar Virtual Smart Card

To attempt virtual smart card authentication, the Bomgar user must have the Bomgar virtual smart card driver installed. The computer being accessed must be running in elevated mode. Also, either it must have the Bomgar endpoint virtual smart card driver installed, or it must be accessed by the Jump To functionality of the access console. For more details and requirements, see the Smart Cards for Remote Authentication document.

Choose Windows Architecture

Select to download the virtual smart card installer for the Bomgar user system or the endpoint system.

Download Virtual Smart Card Installer

Download the virtual smart card installer selected above. A virtual smart card allows you to authenticate to a remote system using a smart card on your local system.

Bomgar Automatic Elevation Service

Choose Windows Architecture

Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system.

Download Automatic Elevation Service Installer

In special cases, you may need a session to start with the endpoint client already in elevated mode, or you may need to elevate the endpoint client without providing credentials. To securely elevate the endpoint client without the prompt, download the Bomgar Automatic Elevation Service and install it beforehand on the remote Windows systems to which you need credential-less elevation access. You must install the elevation service using an account that has administrative privileges to the local machine.

When the elevation service runs, it adds to the registry a hash unique to your Bomgar site. Then, when the remote system begins a session through that site, the elevation service matches the registry hash against the hash in the client. If they match, the client attempts automatic elevation.

Download Automatic Elevation Service Registry File

After a Bomgar software update, your site hash changes. Download and run the elevation service registry file to update the registry hash on systems which already have the elevation service installed. You must run the elevation service registry file using an account that has administrative privileges to the local machine.

Extended Availability Mode

Enable or Disable

Enable or disable Extended Availability Mode by clicking the Enable/Disable button. Extended Availability Mode allows you to receive email invitations from other users requesting to share a session when you are not logged into the console.

Change Your Email Settings

Email Address

Set the email address to which email notifications are sent, such as password resets or extended availability mode alerts.

Password

Enter the password for your /login account, not your email password.

Preferred Email Language

If more than one language is enabled on this site, set the language in which to send emails.

Change Your Password

Bomgar recommends changing your password regularly.

Username, Current Password, New Password

Verify that you are logged into the account for which you want to change the password, and then enter your current password. Create and confirm a new password for your account. The password may be set to whatever you choose, as long as the string complies with the defined policy set on the /login > Management > Security page.

Two Factor Authentication

Activate Two Factor Authentication

Activate two-factor authentication (2FA) to increase the level of security for users accessing /login and the Bomgar access console. Click Activate Two Factor Authentication, then use an authenticator app of your choice, such as Bomgar Verify or Google Authenticator, to scan the QR code that displays on the page. Alternatively, you can manually enter the alphanumeric code displayed below the QR code into your authenticator app.

The app automatically registers the account and begins providing you with codes. Enter your password and the code generated by the app you selected, and then click Activate. Please note that each code is valid for 60 seconds, after which time a new code is generated. Once you log in, you have the option to switch to a different authenticator app or disable 2FA.

Note: If 2FA was pushed by your administrator, you do not have the option to disable it.

For more information on 2FA, please see How to Use Two Factor Authentication with Bomgar Privileged Access.