Users: Add User Permissions for a Representative or Admin in Connect

Users Header

User Accounts

View information about all users who have access to your Bomgar site.

Create New User, Edit, Delete

Create, modify or remove an existing user. You cannot delete your own account.


Search for a specific user account based on username, display name, or email address.


If a user has one or more failed login attempts, click the Reset button beside their name to reset the number back to 0.

User :: Add or Edit

User Settings


Unique identifier used to log in.

Display Name

User's name as shown on the public site, in chats, etc.

Email Address

An email address is required for each account and is used for password reset.


Password used with the username to log in. The password may be set to whatever you choose,as long as the string contains at least 8 characters and contains at least one uppercase letter, one lowercase letter, one number, and one special character.

Password Expires On

Causes the password to expire after a given date or never to expire.

Account Settings

Last Authentication Date

The date and time when this user last logged in.

Two Factor Authentication

Select whether the user is required to use two-factor authentication (2FA) or has the option to do so (default setting). If Required is selected, the next time the user tries to log into either the administrative interface or the representative console, a screen displays requiring the activation of two-factor authentication.

For more information on 2FA, please see How to Use Two Factor Authentication with Bomgar Connect .

Account Disabled

Disables the account so the user cannot log in. Disabling does NOT delete the account.



Grants the user full administrative rights.

Allowed to view session reports

Allows the user to view session reports.

Representative Permissions

Support: Jump Technology

Allowed Jump Methods

Enables the user to Jump to computers using Jump Clients, Local VNC, and/or Local RDP.

Jump Item Permissions: Allowed to start sessions from all Jump Items within the system

Enables the user to Jump to any remote computer with a pinned Jump Item, whether in their personal list of Jump Items or another user's list of Jump Items.

Allowed to deploy, remove, and modify all Jump Items within the system

Enables the user to deploy, modify, and remove Jump Items not only in their personal list of Jump Items but also in other users' lists of Jump Items. This setting affects deploying Jump Clients from both the web interface and the representative console. To deploy a Jump Client from within a session, the Jump Clients Pinning/Unpinning session permission must also be allowed.

Session Permissions

Screen Sharing

Screen Sharing

Enable the user to view and control the remote screen.


Enables the user to use annotation tools to draw on the remote system's screen.

File Transfer

File Transfer

Enables the user to upload files to the remote system and download files from the remote system.

Other Tools


Enables the user to attempt to elevate the customer client to run with administrative rights on the remote system.

Jump Clients Pinning/Unpinning

Enables the user to pin or unpin a Jump Client while in a session. This ability is dependent on the permission Allowed to deploy, remove and modify all Jump Items within the System being enabled.

Prompt Settings

Select whether customers should be prompted to allow the representative to access their system in attended and unattended sessions.