Reports: View Connect Session and Presentation Activity

Reports > Support

Reports :: Support

Administrators and privileged users can generate broad, comprehensive reports and also apply specific filtering to customize reported information based on clear-cut needs.

Filters

Apply filtering options as needed to derive customized reports. Enable one or more filters as you wish, but only sessions that match all filters selected will be shown.

Session ID or Sequence Number

This unique identifier requires that you specify the ID (LSID) or sequence number for the single session you seek. You cannot combine this filter with others.

Date Range

Select a start date for which to pull reporting data. Then select either the number of days for which to pull your report or an end date.

Customer

Filter sessions by customer name, computer name, public IP, or private IP.

Representative

Use the dropdown to choose the type of representative participation you want to include. Choose sessions where any representative joined, no representative joined, or a specific representative participated.

Support Session Report

View all sessions that match the criteria specified on the previous page. Session reports include basic session information along with links to session details, chat transcripts, and video recordings of screen sharing.

Note: Session recording requires a purchased add-on. Please contact info@bomgar.com for more information.

Support Session Detail

Session reports detail a record of the full chat transcript, the number of files transferred, and the permissions requested and granted. Other information includes session duration, and local and remote computer names and IP addresses. Reports can be viewed online or downloaded to your local system.

If session recording is enabled, view a video playback of individual sessions, including captions of who was in control of the mouse and keyboard at any given point during the session. All recordings are stored in a raw format and are converted to compressed format when viewed or downloaded.

Reports :: Presentations

Range Start, Duration, Range End

Select a start date for which to pull reporting data. Then select either the number of days for which to pull your report or an end date.

Presentation Report :: All Presentations

View all presentations that match the criteria specified on the previous page. Presentation reports include basic presentation information along with links to presentation details, chat transcripts, and video recordings.

Note: Session recording requires a purchased add-on. Please contact info@bomgar.com for more information.

Presentation Session Details

Presentation session details include the name of the presenter, public and private IPs, a session start/end timestamp, as well as session events, such as members joining and leaving and the time when this took place.