Support Session Actions in the Connect Web Rep Console

In a support session, chat with the customer and start a screen sharing session. The buttons at the top right of the session interface allow you to manage the session as a whole.

Support Session

Support Session Actions

Pin Jump Client Unpin Jump Clients

If permitted, install a Jump Client on the remote computer, enabling you or your teammates to access that system later without end-user initiation. Uninstall the client if you no longer need unattended access to that system.

  Elevate Session

Elevate a click-to-chat session to the full customer client, or elevate the customer client to have administrative rights by clicking the shield button. Select Prompt Customer to request admin credentials from the remote user. If you possess administrative credentials to the remote computer, select Specific User to supply an administrative username and password, yourself.

Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator.

Elevation to admin rights is currently available only for Windows and Mac computers. Administrators can set the customer client to automatically request elevation at session initiation on Windows systems.

  Remove Member

Remove the customer from the session without closing the session.

  Toggle Chat

Show or hide the chat bar.

Pin Chat Bar Unpin Chat Bar

Pin or unpin the chat bar.

  Close Session

Close your session page entirely.