Screen Share with Remote Computers from the iOS Connect Representative Console

iOS Screen Sharing

From the Screen Sharing page, tap the play button to request view and control of the remote system. Once the customer has granted permission, the remote desktop appears in your display. You now have full control of the keyboard and mouse on the remote system, enabling you to work on the remote computer as if you were physically present.

  • Tap once to left-click.
  • Double-tap to double-click.
  • Place your finger on the cursor and drag to navigate the mouse.
    OR
    If absolute mouse pointer position is turned on in your settings, place the mouse pointer wherever your finger touches the screen.
  • Double-tap an item and then drag to drag and drop.
  • Pinch to view the remote screen at a scaled size or at its full resolution. Zoom occurs where the fingers are placed, regardless of the current pointer location.
  • Tap with two fingers to right-click.
  • Scroll the mouse wheel by dragging with three fingers.
  • Tap with three fingers to toggle the keyboard.
  • Tap and hold to locate the cursor.
    OR
    If absolute mouse pointer position is turned on in your settings, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click.

 

On an iPad, if enabled in your settings, shake the device for a quick reference of screen sharing gestures.

 

 

On an iPhone, to access more screen sharing tools, tap the Action button in the upper right corner of the screen. Tap View Gesture Help for a quick reference of screen sharing gestures.

Screen Sharing Actions

Start Screen Sharing

Stop Screen Sharing

Request or stop screen sharing.

 

Multi-Monitor

Select an alternate remote monitor to display. The primary monitor is designated by a P.

 

Performance and Quality

Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth).

 

Reboot

Reboot the remote computer without losing your connection to the support session.

 

Keyboard

Access the keyboard in order to type on the remote screen.