View Bomgar Connect Sessions in Queue

Session queues provide information about and access to customers who are waiting for support. The Personal queue contains customers with whom you are currently in session or who are waiting for a session with you specifically. A waiting session will appear in your personal queue if the customer initiated it by using a session key you generated or by selecting your name from the public site.

Additionally, the General queue is open to all representatives. If a customer initiates a session by clicking the Connect Now button on your public site, that session will enter the general queue.

Sort your queues by several criteria, including the length of time the customer has been in queue, the customer’s name, etc. You can also search for an active session. Click on an item in queue to view its details. Click it again to close the details pane.

Once the customer is in queue, either double-click the customer entry or select the entry and click the Accept button. Accepting a session opens a new tab for that session at the top of the representative console. You can run multiple sessions simultaneously. A new tab will be created for each session.

Support Queue