Jump Interface: Use Bomgar Connect Jump Items to Support Unattended Systems
Note: Jump Clients are an add-on which can be purchased separately from your Bomgar Connect software. For information about purchasing an add-on, contact Bomgar Sales at www.bomgar.com/contact.
Bomgar Jump Technology enables privileged users to connect to an unattended remote system to start a session without end-user assistance. Install Jump Clients to run support sessions on unattended computers. You also may start a Local RDP session with a computer on your LAN/VPN, saving Jump Shortcuts for frequently accessed machines.
The Jump interface appears in the bottom half of the representative console.
Jump Items are grouped according to who can access them – only the user who created them or all users. You may have permission to see Jump Items pinned to other users' personal Jump Groups.
Jump to a Jump Item
Browse through groups or dynamically search for computers.
Once you have found the computer you wish to access, double-click the entry, or select the entry and click the Jump button. This attempts to start a session with the remote computer.
Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.