Jump Interface: Use Bomgar Connect Jump Items to Support Unattended Systems

Note: Jump Clients are an add-on which can be purchased separately from your Bomgar Connect software. For information about purchasing an add-on, contact Bomgar Sales at www.bomgar.com/contact.

Bomgar Jump Technology enables privileged users to connect to an unattended remote system to start a session without end-user assistance. Install Jump Clients to run support sessions on unattended computers. You also may start a Local RDP session with a computer on your LAN/VPN, saving Jump Shortcuts for frequently accessed machines.

The Jump interface appears in the bottom half of the representative console. The list may contain Jump Clients, Local RDP shortcuts, and Local VNC shortcuts.

Jump Items are grouped according to who can access them – only the user who created them or all users. You may have permission to see Jump Items pinned to other users' personal Jump Groups.

Jump Interface

Jump to a Jump Item

Browse through groups or dynamically search for computers.

In addition to browsing for Jump Clients, you can search based on multiple fields. Enter a string in the search field and the press Enter. To change the fields you are searching, click on the magnifying glass and check or uncheck any of the available fields. Searchable fields include Comments, Console User, Domain group, Jump Method, Last Accessed Date, Name, Private IP, Public IP, Status, Tag, and Work Group.

Once you have found the computer you wish to access, double-click the entry, or select the entry and click the Jump button. This attempts to start a session with the remote computer.

Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.