Restrict Customer Interaction: Privacy Screen, Disable Remote User Input in Bomgar Connect

Input Disabled

To expedite your support of a remote computer, you can avoid customer interference by disabling the remote user's mouse and keyboard input. The remote user will still be able to see the active desktop. While input is disabled, each remote monitor will display an orange border and a notice that you have control and that control can be regained by pressing Ctrl-Alt-Del.


Privacy Screen

Should you need to work on the remote computer privately, you can enable a privacy screen so that the remote user or passersby cannot see what you are doing. Instead, a courtesy message will be displayed. Your customer can regain control at any time by pressing Ctrl-Alt-Del.

These features are available only when supporting Windows computers. In Vista and above, the customer client must be elevated. On Windows 8 and above, this feature is limited to disabling the mouse and keyboard.


Customer Control and Privacy Screen

Note: This feature is enabled from the Screen Sharing tab of a support session in the representative console. For more information, see Screen Share with View and Control in a Bomgar Connect Session.