Support Apple® iOS Devices with Bomgar Connect
With Bomgar, support representatives can support Apple iPhone®, iPad®, and iPod touch® devices to help remote users resolve issues and configure settings. Bomgar makes possible screen-sharing support for iOS 8.0.+ devices attached to a standard OS X Yosemite or above screen sharing session. And with the iOS customer client app, the remote user can also chat with the representative, share images from the camera roll, and co-browse web sites. Additionally, the representative can transfer files to the remote device.
Your customer can connect their Apple iOS 8.0.1+ device to their OS X Yosemite to receive view-only screen sharing support from your Windows, Mac, or Linux representative console. This type of support is available for Apple iOS 8.0+ devices connected to OS X El Capitan systems.
Web-based click-to-chat is also available on Apple iOS devices. Click-to-chat allows you to easily chat with your remote customer without requiring your customer to download or run the Bomgar customer client app. To use click-to-chat, the remote user must use a modern browser supported by Bomgar.
Mobile device users can download the Bomgar Presentation Attendee Client to attend presentations given by your support team through Bomgar.