Support Apple® iOS Devices with Bomgar Connect

With Bomgar, support representatives can support Apple iPhone®, iPad®, and iPod touch® devices to help remote users resolve issues and configure settings. Bomgar makes possible screen-sharing support for iOS 8.0.+ devices attached to a standard OS X Yosemite or above screen sharing session. And with the iOS customer client app, the remote user can also chat with the representative, share images from the camera roll, and co-browse web sites. Additionally, the representative can transfer files to the remote device.

Your customer can connect their Apple iOS 8.0.1+ device to their OS X Yosemite to receive view-only screen sharing support from your Windows, Mac, or Linux representative console. This type of support is available for Apple iOS 8.0+ devices connected to OS X El Capitan systems.

Web-based click-to-chat is also available on Apple iOS devices. Click-to-chat allows you to easily chat with your remote customer without requiring your customer to download or run the Bomgar customer client app. To use click-to-chat, the remote user must use a modern browser supported by Bomgar.

Mobile device users can download the Bomgar Presentation Attendee Client to attend presentations given by your support team through Bomgar.

Topics Covered in the Connect Customer Client for iOS Guide