Thinking of becoming an IT professional? Just getting your feet wet in the world of customer support? That’s great! IT pros are in demand and the future is looking bright for the technically savvy.
But a tech support career is not all butterflies and rainbows. There’s a lot of hard work, long hours and frustration ahead, and chances are you could use a little advice along the way. So, whether you’ve just landed your first service desk job or are the go-to techie for your co-workers, friends, family and boss, here are some words of wisdom and encouragement.
We asked over 100 IT support professionals to narrow down everything they’ve learned from all their past experiences and give us their best piece of career advice. Here are the top 12 pieces of sage advice from one IT pro to the next: