Video: Launch remote support from from the service desk and inventory features in Dell KACE K1000. Offer chat support and Intel vPro Technology to end users.

If you haven’t checked out the great integration possibilities with Bomgar and the Dell KACE Management Appliance, now is the time! Combining the power of these two solutions can improve service levels, centralize support processes, and strengthen compliance. Bomgar's integration with Dell KACE allows a support representative to launch a secure remote support session directly from the Service Desk and Inventory modules to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating on-site visits.

We are so excited about the possibilities users get when combining Dell KACE with our solution that as of today, we are offering new Bomgar customers two free Bomgar remote support licenses through either a hosted solution or via a purchase of Bomgar’s on-premise appliance. The license offer will be rolled out for existing and new KACE customers who are new Bomgar customers in all countries where both Dell KACE and Bomgar have a presence.

In addition to this, Bomgar and Dell KACE have paired up all over the United States this year to present these benefits to our users. We’ve been to Boston, Seattle, Detroit, Atlanta, Chicago and much more! Here are a few more places we’ll be coming soon:

  • Toronto, Canada ~ Rogers Centre ~ August 15, 2012
  • Lincoln, Nebraska ~ Lazlo’s ~ August 21, 2012
  • Jacksonville, FL ~ Sawgrass Golf Course ~ August 22, 2012
  • Dallas, TX ~ NYLO ~ September 6, 2012
  • San Francisco, CA ~ TBA ~ September 26, 2012
B in a circle

Liz Richardson