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Enterprises and SMBs are facing a new reality of hundreds of attempted data breaches against their networks each day. Attackers seek vulnerabilities in a company’s defenses, and a common attack vector for many of these threats can be traced back to remote access tools with weak security features.

Organizations are fighting an uphill battle, and often follow best practices and do their best to protect assets and identify threats. But between budget constraints and competing priorities for IT resources, many IT service desks rely on legacy solutions to provide remote IT support. Like any older technology, most of these remote support tools aren’t designed to stand up to today’s intense threat landscape.

How can companies prevent their IT service desk and remote support functions from being weak points? Hackers are known to use the same entry points again and again—meaning an unsecured service desk could be used as an open door to a network.

Modern help desk tools are built with security in mind. They reduce the risk of a breach by closing security gaps common in older solutions. In addition to being much more secure, they can make support techs more productive by introducing capabilities for password security, mobile device support, collaboration between IT pros and auditing.

To learn more, listen to this recent webinar— it’s full of information, tips and best practices to help you modernize and secure your service desk.

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Donald Hasson

Director of ITSM Product Management at Bomgar

As Director of ITSM Product Management, Donald works with a variety of stakeholders in the product development lifecycle to help drive product strategy and enhancements across Bomgar’s ITSM product line. Donald brings more than decade of experience to Bomgar in various aspects of systems engineering, product management, and design at startups and large organizations. Prior to joining Bomgar, Donald was a systems engineer at a wireless startup company, and prior to that at Honeywell Aerospace on a team building the first GPS navigation system for the Boeing C-17 Globemaster III. He has a degree in Electrical Engineering from the University of Florida.