Ever wish you could remote desktop to a server directly from the alert in your systems management tool?
Have you ever wanted more context about an employee's previous interactions with IT before you started helping him?
Do you want to know how people really feel about their support experience?
Have you ever thought, "Man, it'd really be nice for the ticket to be automatically updated with all the [troubleshooting steps I took | things the customer said about her issue | eloquent (or snarky) notes I made post-session] without having to type that in manually"?
All those troubles, and more, are satisfactorily solved when you integrate Bomgar with your service desk or systems management solution. We made a little infographic to demonstrate how.