Next week, the Bomgar team is off to Las Vegas for the HDI 2011 Annual Conference & Expo. In between turns at the slot machines, we’ll be among 1,600 IT service and technical support professionals discussing everything from ITIL to customer service.
Will you be at the show? If so, we hope you get a chance to stop by our booth #202. And don’t miss Bomgar co-founder Nathan McNeill’s session on “Collaborative Support: A New Remote Support Model” on Thursday at 2:45 pm. If you’re an early riser, Nathan will also be giving a breakfast briefing session at 7:15 am on Thursday called, “The Millenials Are Coming – Are You Ready to Support Them?” Finally, Bomgar’s Robert Minnaugh will be leading a launch pad session on Thursday at 12:50.
If you can’t make it, be sure to check this blog and follow Bomgar on Twitter (@Bomgar) for live updates from the show throughout the week. I’ll be walking the show floor with my trusty Flipcam to find out what’s on the minds of today’s IT service and support pros. If you had a chance to speak with thousands of your peers, what would you ask? Let me know in the comments below and I’ll post videos with the attendees’ answers next week.
Hope to see you all next week, either at the show or back here on our blog!