Again we arrive at our favorite day of the week: Friday! Regardless of our busy event schedule, we are still going to bring this week’s rundown to catch you all up. Whether you are still trying to figure out Halloween plans or mapping your route to the nearest pumpkin patch, take a few moments to make sure you didn’t miss anything this week.


Bomgar Honored as 2012 Technology Services TechBEST Finalist for Best in Satisfaction
This week at the Technology Services World (TSW) event in Las Vegas, Bomgar was recognized as finalist in the 2012 TechBEST Awards for Best in Satisfaction. When it comes to customer satisfaction, we take it seriously!

Selling Backup and Recovery: Fear vs. Comfort
Do you find yourself asking the following questions: How do I convince clients they need backup? And how do I dissuade customers from the free consumer storage options available? Search no more! This article features input from those who’ve spent time researching how to tackle task such as these.

Cyber security gaps haunt businesses
Did you know that October is National Cyber Security Awareness Month?  Cyber security experts say increasingly available technology which allows smartphone users to create their own mobile networks through mobile hotspots has left internal networks as vulnerable to cyber attacks as consumer devices.  Read more so you can stay up to speed!

Helpdesk, rebooted: Social, mobile remake tech support
This Computerworld featured article explores the possible end to the traditional help desk with input from Jarod Greene (Gartner) and Rob Brothers (IDC), two of the analysts with whom Bomgar works on a regular basis. On page 4 of the article, Bomgar is specifically named as a vendor that provides help desks with tools to better solve user issues. Check it out!

BYOD Accelerates Rise of Smartphone and Tablet Leaders
The consumer is king. BYOD is boosting the ascendancy of iOS and Android devices. The initial response of IT managers has been to resist allowing employees to use iPhones for work related purposes. Fast forward a few years, now smartphones and tablets surround meeting tables for both personal and business use.

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Elizabeth Hulsey

Sr. Marketing Communications Specialist