Today’s technology support landscape is rapidly changing and challenging, especially on a college or university campus. Providing tech support to faculty, staff and students both on and off campus is no small task. Gone are the days of only supporting on-campus computer labs filled with rows of identical desktops. Campus boundaries are expanding with the growth of online classes, remote branches and international programs. Thus, keeping technology up and running is extremely critical as many books, classes and schedules move online.
Along with the challenge of support the technology landscape, higher education institutions are often on the front lines when it comes to next generation technology users. End users have Mac laptops, PCs, iOS and Android devices – all of which they expect the IT department to support. So how can IT departments within higher education systems keep pace with the demand, but still remain productive and provide such support securely? One word: Bomgar.
Bomgar Remote Support allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive dada and system access behind your own secure firewall. Additionally, using Bomgar remote support allows for:
Bomgar added over 500 higher education organizations as customers to-date this year, surpassing 1300. Colleges and universities currently benefiting from Bomgar include:
Bomgar will be at EDUCAUSE 2016 in Anaheim, California, October 26th and 27th. Visit booth #1251 for a demo and to hear more about how our products add value to the helpdesk. For more information about Bomgar, please visit: www.bomgar.com.