Today’s technology support landscape is rapidly changing and challenging, especially on a college or university campus. Providing tech support to faculty, staff and students both on and off campus is no small task. Gone are the days of only supporting on-campus computer labs filled with rows of identical desktops. Campus boundaries are expanding with the growth of online classes, remote branches and international programs. Thus, keeping technology up and running is extremely critical as many books, classes and schedules move online.
Along with the challenge of support the technology landscape, higher education institutions are often on the front lines when it comes to next generation technology users. End users have Mac laptops, PCs, iOS and Android devices – all of which they expect the IT department to support. So how can IT departments within higher education systems keep pace with the demand, but still remain productive and provide such support securely? One word: Bomgar.
Bomgar Remote Support allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive dada and system access behind your own secure firewall. Additionally, using Bomgar remote support allows for:
Efficiency – IT service desks can remotely access and fix nearly any device, from laptops to servers and smartphones, whether on campus or on the other side of the world.
Multi-platform flexibility – service desk reps can provide support to Windows, Mac and Linux systems as well as iOS, Android, Blackberry and Windows Mobile devices, enabling BYOD.
Mobility – service desk reps can support from their own iPad, iPhone and Android devices, keeping them productive even when away from their desk.
Security – session access and data never pass through a third party server due to Bomgar’s appliance and secure cloud deployment options. This ensures student records stay safe and your organization remains compliant with guidelines such as the Family Educational Rights and Privacy Act.
Bomgar added over 500 higher education organizations as customers to-date this year, surpassing 1300. Colleges and universities currently benefiting from Bomgar include:
13 of the 14 members of the Big 10 Conference
7 of the 10 members of the Big 12 Conference
13 of the 14 members of the Southeastern Conference
11 of 15 members of the Atlantic Coast Conference
4 of the 10 members of the BIG EAST Conference
10 of the 12 members of the PAC-12 Conference
6 of the 8 Ivy League schools
More than 70 community colleges
Bomgar will be at EDUCAUSE 2016 in Anaheim, California, October 26th and 27th. Visit booth #1251 for a demo and to hear more about how our products add value to the helpdesk. For more information about Bomgar, please visit: www.bomgar.com.
Rachel Smith is the Marketing Coordinator at Bomgar