In today’s world of people always being on and always connected, demands on the support organization continue to increase, with the ever-growing need to provide support at any time to any device. Using Bomgar’s Secure Access solutions, support organizations of all sizes improve their performance by enabling secure remote IT support to nearly any device or system, anywhere in the world.

 Today, Bomgar released the latest version of its Remote Support solution, Bomgar Remote Support 17.1. The new version offers more scalability and manageability options that allows service desks to increase productivity and improve the overall user experience, all without sacrificing productivity.

Bomgar Remote Support 17.1 offers new and improved features that enhance productivity for both support reps and users including:

For more information about Bomgar Remote Support or to request an evaluation, please visit:

Profile photo of Donald Hasson

Donald Hasson

Director of ITSM Product Management at Bomgar

As Director of ITSM Product Management, Donald works with a variety of stakeholders in the product development lifecycle to help drive product strategy and enhancements across Bomgar’s ITSM product line. Donald brings more than decade of experience to Bomgar in various aspects of systems engineering, product management, and design at startups and large organizations. Prior to joining Bomgar, Donald was a systems engineer at a wireless startup company, and prior to that at Honeywell Aerospace on a team building the first GPS navigation system for the Boeing C-17 Globemaster III. He has a degree in Electrical Engineering from the University of Florida.