On October 26, 2017, a CVE that is specific to Bomgar (CVE-2017-5996) was published.

In February 2017, a security firm contacted us about a vulnerability in Bomgar’s Remote Support product. Bomgar promptly addressed the issue, and an update was included in subsequent releases. The security firm has now decided to publish it as a reported vulnerability, which is a common practice.

If you are a Bomgar customer, we recommend that you upgrade to the latest version of the software.  The finding was addressed in the following prior releases, and all subsequent releases: 

All Bomgar Remote Support customers can check their software version by going to /login Status>Site Status and look for the Product Version number.

Bomgar treats any potential security-related vulnerability in our software very seriously and will always work to address them as fast as possible.

Profile photo of Jonas Outlaw

Jonas Outlaw

Product Manager

As Product Manager, Jonas works with a variety of stakeholders in the product development lifecycle to help drive product direction and enhancements. Jonas brings more than a decade of experience to Bomgar in various aspects of applications development, systems engineering and product management. Prior to joining Bomgar, Jonas was a systems engineer at a large life insurance company. He received his MBA with a concentration in Management Information Systems from Mississippi College.