Bomgar’s integration with Salesforce.com in now listed on AppExchange! This week we announced the new integration, which increases efficiency for tech support organizations using Salesforce.com. Now, joint Salesforce.com and Bomgar users can launch a Bomgar remote support and chat session directly from the case record, making it easier for customer support reps to view and fix their customers’ issues.
The integration also consolidates all customer interaction history in a single record of what happened during the session, including: chat log, actions taken by the technicians, customer survey results, and a link to a session video recording. Overall, support technicians gain a more comprehensive view of their customers’ support experience and their support center’s performance.