Bomgar’s integration with Salesforce.com in now listed on AppExchange! This week we announced the new integration, which increases efficiency for tech support organizations using Salesforce.com. Now, joint Salesforce.com and Bomgar users can launch a Bomgar remote support and chat session directly from the case record, making it easier for customer support reps to view and fix their customers’ issues.
The integration also consolidates all customer interaction history in a single record of what happened during the session, including: chat log, actions taken by the technicians, customer survey results, and a link to a session video recording. Overall, support technicians gain a more comprehensive view of their customers’ support experience and their support center’s performance.
Check out the short video below to see the new integration in action!
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Sr. Marketing Communications Specialist
At Bomgar, Elizabeth is responsible for building Bomgar’s brand awareness through public relations, media relations and social media. She works directly with Bomgar’s PR agencies in the US and UK to develop thought-leadership and industry specific content to expand Bomgar’s digital footprint and communicate key company/product messages. Elizabeth also manages the blog, social media and webinar channels for Bomgar, compiling compelling and relevant content to post daily, weekly and monthly. She has a Bachelor of Arts in Communications from Lee University, and has been with Bomgar since September 2009.
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