by Justin Brock published

Intelligent Collaboration

A Bomgar 12.3 Feature Preview Today we're excited to preview another new feature coming soon in Bomgar 12.3: Intelligent Collaboration. For more details about this and other features in Bomgar 12.3, check out www.bomgar.com/12-3/. Before jumping into the feature itself, I want to give some context. Intelligent Collaboration is part of Bomgar's solution to a larger issue for support organizations: How do you match the support reps, whose skills vary, to the support issues that need them without bogging down your higher level support reps?

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by Justin Brock published

Windows 8? Yeah, you can use Bomgar.

Windows 8, Microsoft's latest operating system is out today, and I'm pretty excited. While there have been some thoughtful and mixed reviews for it, the consensus at least has been that Microsoft seems to be thinking outside of its usual bounds. In case there are early adopters among the many Bomgar users, I wanted to highlight the compatibility statement put out by our product engineers earlier this month. You can read the full statement about Windows 8 compatibility over at the changelog.

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by Elizabeth Hulsey published

Bomgar Now Offers Integration with Salesforce.com

Bomgar’s integration with Salesforce.com in now listed on AppExchange! This week we announced the new integration, which increases efficiency for tech support organizations using Salesforce.com. Now, joint Salesforce.com and Bomgar users can launch a Bomgar remote support and chat session directly from the case record, making it easier for customer support reps to view and fix their customers’ issues.

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by LRichardson published

The Powerful Duo of Dell KACE and Bomgar

If you haven’t checked out the great integration possibilities with Bomgar and the Dell KACE Management Appliance, now is the time! Combining the power of these two solutions can improve service levels, centralize support processes, and strengthen compliance. Bomgar's integration with Dell KACE allows a support representative to launch a secure remote support session directly from the Service Desk and Inventory modules to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating on-site visits.

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by Phil Ethridge published

Mountain Lion Users Are Covered with Bomgar Corporation

Released July 25th, the latest Mac OS X operating system, Mountain Lion, brings the mobile world of Apple as close to Mac users as it’s ever been, featuring iCloud, iMessage, Notification Center, social media integrations and more in the latest release.

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by LRichardson published

Say Hello to Bomgar 12.2!

We are excited to announce Bomgar version 12.2, the latest version of our remote support solution. Here at Bomgar, we constantly strive to add new features and functionality that help tech support organizations and professionals fix problems more efficiently and effectively, while providing the best support experience possible to their end-users. Bomgar 12.2 includes a number market-leading security and productivity enhancements, based on feedback from our faithful users. Here’s a quick summary of some of the new functionality you’ll enjoy with 12.2.

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by LRichardson published

Video Preview of Bomgar 12.2: Skills-Based Routing

Release time is always exciting here at Bomgar. Already one of the most feature-rich remote support solutions on the market, we love taking the feedback of our users and making Bomgar even better. Our goal is to make each and every support professional as productive as possible, giving them the tools necessary to do their job with ease.

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by Elizabeth Hulsey published

Expand Your Remote Support Capabilities with Bomgar 12.1!

Dun-da-da-Dun!! It’s here. We are happy to introduce today the newest Bomgar 12.1 release. And what a package of powerful features it is. If you’ve been keeping up with our previous feature announcements you know some of the great stuff coming your way, but let’s recap.

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by Tal Guest published

Announcing Bomgar Intel vPro Support!

So you have streamlined your support organization and you are knocking it out of the park using Bomgar to solve customer issues left and right. Your metrics are better than ever and your IT support team is rockin’ and rollin. However, there are always those few sticky cases that you can’t support remotely due to an OS issue that is preventing you from starting a Bomgar session. Good news. Intel and Bomgar are teaming up to help your support organization overcome this issue.

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by Phil Ethridge published

Announcing the Android and iPhone Rep Consoles

Working remotely is no longer a hot new topic. It’s just reality. What was an exciting prospect not too long ago has become commonplace. Sure, most of us don’t telecommute every day, but we all have to be able to adapt to whatever life throws at us, including working away from “the office.” For me, this recently meant working from home while my air conditioning was repaired over the course of two days. No problem, just take the laptop home like I do every day and make sure I keep the coffee fresh.

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