Bomgar Blog

by Jonas Outlaw published

iPhone 6S/6S+ 3D Touch Coming Soon to Bomgar Remote Support

The iOS Mobile Representative Console will soon support 3D Touch on iPhone 6S/6S+ devices. We caught up with one of the developers on the project to grab some behind-the-scenes footage demonstrating how it works.

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by Annika Vaidya published

Es ist an der Zeit auf VPNs zu verzichten – besonders bei Lieferanten

Eine Serie an Sicherheitsverletzungen und Hacker-Attacken hat IT-Security zu einem Topthema gemacht. Und vor allem der Zugriff für Lieferanten und Drittanbieter ist dabei eine bekannte Schwachstelle. In einem Artikel von TechTarget heißt es dazu: „In dem Maße wie die klassische Netzwerkumgebung verschwindet, werden robuste IAM-Lösungen (IAM, Identity and Access Management) immer wichtiger, um sensible Unternehmensdaten vor Bedrohungen durch weniger sicherheitsbewusste Lieferanten, Partner und Kunden zu schützen.“ Anders ausgedrückt, gibt es mittlerweile bessere technische Möglichkeiten, den Zugriff von Drittanbietern zu regeln und vor allem abzusichern. Veraltete Technologien müssen also ausgetauscht werden, um den neuen Herausforderungen in Sachen Sicherheit gerecht zu werden.

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by Jonas Outlaw published

iOS Screen Sharing - Remote Desktop to Mac OS X and See the iPad/iPhone Screen

How iOS Screen Sharing Works

iOS Screen Sharing is the ability to see the screen of remote iOS 8.0.1+ devices that are connected via USB to a Mac running OS X Yosemite. This new capability offers the most comprehensive, real-time seeing of iPads and iPhones possible to date. With it you can see the screen of the remote device, including the camera, all the apps, and their associated settings. Basically, whatever the user sees, you can see.

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by Elizabeth Hulsey published

Security Spotlight: Privileged Access Management

Following our last security spotlight on POS attacks, we wanted to revisit the Verizon 2015 Data Breach Investigations Report and dive into the current privileged access management (PAM) trends. As you may know, it’s a space we’ve been watching keenly for a long time, culminating in the recent release of our own PAM solution. According to the Verizon report, it’s an area everyone should be aware of, as privilege abuse was yet again the top driver of data breaches, accounting for 55% of incidents in 2014.

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by Boatner Blankenstein published

Remote iPhone/iPad Screen Sharing with Mac OS X Yosemite and iOS 8

For a long time, support organizations have desired full screen sharing with remote iPads and iPhones. But because of restrictions in iOS, remote screen sharing has not been possible. But with iOS 8 and Mac OS X Yosemite, there’s a way to do a Bomgar remote support session where you actually see the "live" screen of iOS devices!

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by Justin Brock published

New ServiceNow Integration Saves 1-3 Minutes on Incident Processing

ServiceNow Session Notes

Today I want to point out one aspect of the certified integration between Bomgar and ServiceNow that has huge implications for post-incident processing. ServiceNow customers who have already integrated with Bomgar tell us it saves them 1-3 minutes per rep at the end of every support session.

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by Justin Brock published

3 Ways Remote Support Just Got Better with Bomgar 13.1

Presentation Enhancements Screen Sharing

Bomgar 13.1 is the latest version of Bomgar’s remote support software. With Bomgar, support organizations can access and fix nearly any system or device, anywhere through a secure, appliance-based solution.

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by Justin Brock published

New SDK Lets Developers Embed Remote Support in Android/iOS Apps

Remote Support for Android/iOS Apps

Embedded Remote App Support enables remote screen sharing and support for Android and iOS apps. The technology is delivered in a Bomgar software development kit (SDK). App developers can use it to make certain Bomgar remote support functionality native to their Android and iOS apps.

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by Justin Brock published

Remote Control Android Phones and Tablets Made by Samsung Now with Bomgar

Every day, Google activates more than one million Android devices - a milestone they crossed this summer. The majority of these are made by Samsung, the largest and fastest-growing Android handset manufacturer in the world. That’s why we’re excited to announce Bomgar now enables full screen-sharing and remote control of Android devices made by Samsung. With the new Bomgar Support Client for Samsung you can use Bomgar to remote control Android phones and tablets made by Samsung. All your end-users have to do is install the free app from Google Play and request support.

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by Liz Shulof published

Bomgar 12.3 is Now Available!

We’re excited to announce the release of Bomgar 12.3, the latest version of our remote support solution. Bomgar 12.3 includes new features that increase collaboration and productivity for both administrators and support reps, including:

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