Gateway Bank of Florida Taps Bomgar Privileged Access for Secure Access to Critical Systems

Earlier this month, we announced a new addition to our list of financial services customers: Gateway Bank of Florida. Gateway Bank is comprised of three charter banks with three branches each, adding up to a total of nine locations that the IT administration team is responsible for supporting. Continue Reading

Looking Back on a Year of Security and Customer Experience Tips

Last year was a busy one at Bomgar, throughout which we covered a lot of topics on our blog. We took a look back through our posts to reflect on 2016 and identified a few common themes that kept popping up throughout the year: cyberattacks, IoT, customer experience, compliance, and of course, Bomgar fun! Continue Reading

New Year’s Resolutions of the Support Desk

New Year’s Resolutions are made by millions every year, and the same is true of our Bomgar Insiders. We asked them what their resolutions are for next year, both professional and personal, and we want to encourage them to stick with their resolution until they reach their goal. Continue Reading

Don’t Leave The Back Door Open: Third-Party Risk In A Digital World

As a rule of thumb, it’s smart to protect your business data with the same integrity that you would protect your own. However, what happens when the locked doors and state of the art alarm systems are not enough? With data being shared at rapid speeds and across so many channels, organizations rely on third-party vendors and consultants as part of normal business operations. Continue Reading

A Week of Fun All Wrapped Up: 5 Day of Bomgar 2016

This year’s 5 Days of Bomgar came and went faster than Santa’s reindeer on the roof! It was a blast and our Bomgar Insiders competed for the top spot and the daily prizes with the zeal of a kid on Christmas Eve. Take a look at the run-down of the best responses to our festive challenges. Continue Reading

Legacy Systems and IoT Solutions Just Don’t Mix

On average, 89 vendors are accessing a company’s network each week. This means the opportunities for cyberattacks against vulnerable and under-protected systems, such as industrial controls, become increasingly higher. William Culbert, Bomgar’s Director of Solutions Engineering in EMEA, explains why in his most recent Huffington Post article, “Putting Industrial Control System Operators in the Security Driving Seat.” Continue Reading

Stellar Tech Support During the Jolly (and Chaotic) Holiday Season

Ah, the holidays. A time of joy, gatherings and giving. It also happens to be the busiest time of year in tech support, when keeping employees, customers and other stakeholders happy can be extremely challenging. Organizations in all sectors, not just retail, must be prepared for a greater strain on IT support resources. IT service and support that’s less than stellar can lead to a poor experience, and possibly change how a customer, partner or other stakeholder perceives an organization’s brand. Continue Reading

5 Days of Bomgar 2016

Get excited folks because the seventh annual 5 Days of Bomgar is about to begin! Our most anticipated contest of the year kicks off Monday, December 12th and it’s our biggest one yet. Whether this is your sixth or first time to play, the 5 Days of Bomgar promises to be great fun for all! Continue Reading

Bomgar Makes Remote Support Easier from Any Browser or Mobile Device

Today, Bomgar released the latest version of its enterprise-leading remote support software, Bomgar Remote Support 16.2. This new version enables IT service desks and customer support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Continue Reading

Meet FMCSA Requirements with Bomgar

In 2017, organizations in the transportation industry will soon be required to implement Electronic Logging Devices (ELDs) under a new Federal Motor Carrier Safety Administration (FMCSA) Department of Transportation (DOT) regulation. ELDs enable drivers, motor carriers and authorized safety officials to effectively and accurately track on-duty driving hours, and thus prevent inadvertent and deliberate Hours of Service violations. Continue Reading