Meet ICS-CERT Recommendations with Bomgar

Each year as a part of the Industrial Control Systems Cyber Emergency Response Team (ICS-CERT) risk management efforts, security assessments are conducted to produce an annual report that shares cybersecurity findings, identifies weaknesses, and outlines risk mitigation actions that ICS organizations should consider when addressing cybersecurity in their organizations. Continue Reading

The 2016 Bomgar Olympics: Final Medal Count

As the 2016 Summer Olympics come to an end, we’re excited to share the final winners of our Bomgar Olympics. Last week our Bomgar Insider Advocates were tried, tested, and proven to be true Bomgar enthusiasts. From Training, Long Jumps, Pole Vaulting, Synchronized Swimming, and the final Sprint for Gold, we were amazed at how creative and athletic our advocates became when a Gold Medal was at stake! Continue Reading

Screen Sharing Worth 1000 Chats – Meet Your Customers and Users Where They Are

Imagine that you are at your desk and you can’t figure out why Skype for Business is picking up audio from your laptop instead of from your headphones. You submit a ticket and promptly a chat is launched from IT Support and they walk you through the steps to fix the problem. Continue Reading

Bomgar Again Recognized in Gartner’s Market Guide for Privileged Access Management

This month, Gartner released its annual Gartner Market Guide for Privileged Access Management. A report that provides an analysis of the privileged access management (PAM) market and names key vendors that offer privileged access management solutions, Bomgar is listed as a representative vendor for PAM solutions. Continue Reading

Use Bomgar to Support Your EMR Rollout

Hospitals and health care networks all over the world are integrating electronic medical record (EMR) software to manage and support their growing networks. EMR rollouts are no simple task. These systems require a complete overhaul and organization-wide changes affecting everyone from doctors and patients, to nurses and techs. During an EMR rollout, employees need support to learn and adopt the new software, and vendors will need network access to drive the implementation. Delays in these processes can cost an organization millions, making IT departments a key player in a successful rollout. Continue Reading

Stribling Equipment Support Devices and Hardware in the Field Using Bomgar

Stribling Equipment is the leading provider of construction and forestry-related products and services in Mississippi, Arkansas and West Tennessee. A family-owned business, Stribling offers a full line of industry leading products, the services of highly trained professionals, outstanding parts availability and unmatched service capability. Using Bomgar’s Remote Support solution, Stribling is able to provide reliable support to a wide range of users across the company. Continue Reading

Become a Bomgar Olympian & Compete for Exclusive Rewards!

The 2016 Olympics start this week in Rio, and Bomgar is in the Olympics spirit. You may not be able to keep up with Michael Phelps in the pool or Usain Bolt on the track, but if you’re a Bomgar user, you’re in the perfect shape to compete in the 2016 Bomgar Olympics! Running from August 8-12, the Bomgar Olympics gives you a chance to win medals, badges, and prizes by participating in daily challenges. Continue Reading

It’s that time of year – let’s celebrate SysAdmins!

It’s swag Friday! Actually, it’s SysAdmin Day – the one day each year that we celebrate the hardest workers in IT for their patience, their ability to work with every user in the organization, and their clever solutions and top notch skills that regularly solve the difficult issues businesses face. Continue Reading

The Tech Effect: How Technology Can Save Companies from Negative Customer Support Perceptions

A recent article in the New York Times suggested that some companies are purposely making tech support unbearable—taking steps to trap customers in an endless support loop designed to make even the most mild-mannered person irate. Everyone can relate to some of the frustrations outlined in the piece, and there are certainly some companies out there that don’t prioritize the customer experience and engender the phenomenon the Times termed “tech support rage.” Continue Reading

Meet PCI Two Factor Authentication Requirements with Bomgar Verify

The PCI Security Standards Council regularly updates its requirements in response to emerging security threats related to payments data. One of the latest updates is getting a lot attention, which expands the requirements for two factor authentication. This expanded requirement is not a surprise - time and again, the weak link in data breaches has been compromised vendor access, often with stolen or misused credentials. Continue Reading