Bomgar 13.1 is the latest version of Bomgar’s remote support software. With Bomgar, support organizations can access and fix nearly any system or device, anywhere through a secure, appliance-based solution. Bomgar 13.1 unveils a redesigned and streamlined representative console, new capabilities that enable deeper support of Android and Apple iOS devices, additional security and auditing options, plus a myriad of enhancements to long-standing Bomgar features. Plus, usability enhancements in Bomgar 13.1 will bring support organizations increased efficiency.
The Bomgar Representative Console GUI has been completely refreshed. A new home screen layout improves visibility across all of your teams, and other improvements throughout the interface provide more efficient support workflows.
Bomgar now has a streamlined presentation-only interface to simplify training sessions. Joining a presentation is easier, too, because a Flash interface eliminates unnecessary downloads.
Presenters can update their own audio conference details in the Bomgar presentation interface. Audio details are saved as part of the presenter's profile and can easily be updated in the Representative Console. Audio conference details are sent to all attendees.
Bomgar 13.1 includes new capabilities that deepen remote support of Android and Apple iOS devices.
A new software development kit (SDK) can be included in proprietary Apple iOS or Android apps.
Once enabled, customers can request remote support directly from the app.
And support reps can see and troubleshoot the app in real time.
Full remote control is already available when supporting Samsung Android devices.
Now, remote support for Android has been greatly improved with Bomgar 13.1. With the Bomgar Support Client, available on Google Play, the remote user can chat with the representative, share screen prints from the camera roll, and co-browse web sites. The representative can also transfer files to the remote device and view its system information.
Request the Bomgar iOS Representative Console to be distributed to your Enterprise App Store and allow support reps to download Bomgar to an iPad or iPhone without accessing the public App Store.
Bomgar enables help desks and IT organizations to offer ad hoc remote support to end-users on mobile devices. Bomgar supports Android phones and tablets, iOS devices (iPhone, iPad, iPod touch), BlackBerry smartphones and Windows Mobile phones.
In addition to offering new capabilities, Bomgar 13.1 improves core remote support functionality.
Enhanced canned message management now allows for more organized and consistent chat support. Organize messages according to categories, make messages available across teams, and quickly search for messages from within the chat interface.
A smart card driver can be installed when Jumping on a local or remote network. Linux Jump Clients have new installation options. And new configuration options improve Jump Client segmentation and prompting.
Reps can perform more actions from the File Transfer interface without screen sharing, which is less disruptive to end-users. Reps can delete a file or folder, rename a file or folder, and view the UNC path of a mapped drive on the remote system being supported.
A new splash screen reassures customers that the session start process is moving along successfully.
Support managers and administrators also benefit from the usability enhancements in Bomgar 13.1.
Configure the Bomgar Box to update help desk tickets on your KACE K1000 Systems Management Appliance without the use of middleware.
Create a “holding” queue while an external application determines where and when to route a session via the Bomgar API.
Cross references between user accounts, support teams and group policies make it easier to manage permissions in your support organization.
Public and private display names allow reps to provide remote support without sharing personally identifiable information.
Add secure, branded chat support to your website. Easily escalate from a chat support session to remote control.
Integrated Remote Support, Secure Chat and Intel vPro Technology for the Dell KACE K1000 Management Appliance
Remote support, screen sharing and troubleshooting for your apps on Apple iOS (iPad/iPhone) and Android devices.
Transfer files between remote computers, tablets or smartphones during remote support sessions.
Use your existing LDAP or Active Directory to create Bomgar users. Connect RADIUS for multi-factor authentication and Kerberos for single sign-on.