This version of Bomgar has been certified for physical Bomgar Appliances (B200, B300 & B400), virtual Bomgar Appliances (Azure, VMWare & Hyper-V), and cloud deployment models.
This release requires Base software 5.1.2 or later.
Resolved a Jump Client statistics error that lead to network failures on the Jump Client host system.
Resolved an issue with editing an embassy’s expiration after upgrading from Remote Support 16.x.
The desktop presentation attendee client can now be downloaded even if the presentation is not visible on the public site.
Resolved an issue where, when a rep attempted to use domain credentials to Jump to a Jump Client after having previously Jumped with local credentials, an error would be shown stating that the rep was already in session.
The email address entered during account recovery is no longer case-sensitive.
When a Click-to-Chat session is elevated to a full customer client, the customer is no longer prompted to close the Click-to-Chat browser window.
Resolved an issue where the first download of a non-English customer client from the public site would still download the English customer client.
Resolved issue which could result in a corrupt file when exporting repots to XLSX format.
Supports upgrades from 16.1.4+. If on a version prior to this, multiple upgrades will be required.
This release is certified with the following Bomgar Mobile versions: