Added support to allow unattended access to HTC Android devices via Android Jump Clients.
Introducing Bomgar inSight, a new way for customers to share a live video stream with a remote support representative. In addition, the representative can freeze on a frame of the customer's video stream and draw annotations.
Resolved an issue with failing to detect network connectivity when only a LAN connection was available.
Resolved an issue where a photo captured by the Android device in portrait mode would appear rotated 90 degrees when viewed by the representative.
Resolved an issue where double-clicking on an image would cause the customer client app to stop.
Resolved an issue with system information not being sent correctly on newer Android devices.
The Bomgar Android Customer Client works with:
Android phones and tablets running Android 4.0.3 or greater.
Existing installations of Bomgar Remote Support version 14.3.1 or greater.
Support sites with a trusted CA-signed certificate on the appliance.
The Bomgar HTC Android Customer Client is available for download in Google Play.