This maintenance release version of Bomgar has been certified for physical Bomgar appliances (B200, B300 & B400) and virtual as well as cloud deployment models.
This release requires Base software 4.2.2 or later before installing Bomgar 15.1.4.
New Features and Enhancements:
Windows 10 Certification.
Mac OS X El Capitan Support – Bomgar is now accepting reported issues found with Mac OS X El Capitan with the expectation of full certification with the upcoming Remote Support 15.2.1 release.
NOTE: Bomgar 15.1.4 must be installed prior to upgrading to Mac OS X El Capitan.
SMTP Enhancements – Updates in the administrative interface for SMTP Relay Servers allow additional configuration options such as:
Configure STARTTLS for SMTP connections.
Enable or Disable strict certificate validation.
Upload trusted CA certificates to be used for SSL, TLS, or STARTTLS.
Bomgar Buttons can now be installed to custom directories from the command line.
Customer notifications have been added to HTML5 Click-To-Chat sessions run from Internet Explorer.These notifications appear as long as the customer has opted to enable “pinned sites.”
Resolved an issue with the real-time API showing the wrong start method. This can occur when a session is started from a Bomgar Button, then the Connect with Rep/Support Team option is selected.
Resolved an issue with some Bomgar APIs generating malformed XML due to nonstandard Unicode characters.
Resolved an issue with the Failover page not being available when a node is configured as the backup to the Cluster Master node.
Resolved an issue with uninstalling an MSI Bomgar Button from the command line leaving behind some files.
Resolved an issue where Customer Client files were not being removed and continued removal reattempts upon reboot were failing.
Resolved an issue that could result in an unsuccessful Failover due to an improper calculation of free space.
Resolved an issue with some company names causing Failover to not sync.
Resolved an issue with the Failover Sync Times showing the wrong time zone.
Resolved an issue with Jump Clients sometimes failing to upgrade on various Windows operating systems.
Resolved an issue with the file name sometimes getting corrupted when deploying a Jump Client behind a Jump Zone Proxy.
Resolved an issue with installing Passive Jump Clients behind a Jump Zone Proxy causing the Jump Client to be unable to detect a connection to the Bomgar Box during the install.
Updated the verbiage on the Jumpoint Configuration -> Shell Jump -> Provisioned “Send null packets…” to match the Shell Jump window’s verbiage of “Send Keep-Alive Packets”.
Updated the entry method on the Jumpoint Configuration -> Shell Jump -> Provisioned -> Host Configuration -> “Seconds between Keep-Alive packets” to be a drop-down menu.
Resolved an issue with the Virtual Pointer on Mac OSX 10.10 not working properly.
Resolved an issue with the Representative not being able to interact with the Dock and Spotlight search box.
Resolved an issue with screen sharing not working if the customer had OS X Server 4.1 installed with Xcode running at the time the session starts.
Resolved an issue with slow shutdown and reboots on Macs with a Service Mode Jump Client installed.
Annotations are disabled on multi-monitor Mac sessions, unless “Displays have separate spaces” is disabled.
Resolved an issue with errors being displayed when the Presentation was run from a non-admin temporary location.
Resolved an issue with locking the remote screen during an RDP session causing any file transfers in progress to get interrupted.
Resolved an issue with changing the editing Jump Client Tags.
Resolved an issue with incorrect Tab ordering of the Shell Jump window.
Resolved an issue with the proper focusing on the Shell Jump window.
Resolved an issue with the Special Actions “Run As…” command history not being available after an upgrade.
Resolved an issue with detaching the side bar appearing in the wrong location slightly before moving to its proper location.
Updated the text in the Jump Client details window for “Is Quiet” to match the text in other places.
Resolved an issue where only the first Custom Session Attribute was being replaced in a Custom Link.
Resolved an issue with the Jump Client window displaying the message, “No Jump Clients found” prior to selecting the Refresh button.
Resolved an issue with typing capital letters in some Linux environments.
Resolved an issue with Rep Survey questions not being verified if they had a default answer.
Resolved an issue with slowness in the Rep Console upon starting up and fetching preferences.
Resolved an issue when attempting to download command shell recordings from the Integration Client due to an improper conversion.
Resolved an issue when converting Session Recordings that could occur if an excessively long session times out resulting in the inability to download future sessions.
Resolved an issue with some sites not being able to download Reporting Data in CSV or XLSX formats.
Resolved an issue with running Summary Reports on Sundays with only a 1 day duration.
Resolved an issue with User Account Reports showing a Column for “Chat Session Permissions” instead of a column for “Allowed to push URLs to the customer’s web browser” and “Allowed to send files using the chat interface”.
Resolved an issue with the “Logged Value” field in Customer and Rep Exit Surveys converting “0” to null.
Resolved an issue where saving a Group Policy would remove Session Policies when a default policy was assigned to a Security Provider.
Resolved an issue with matching the generic objectClass value that some LDAP vendors utilize.
Resolved an issue with Group lookups failing when a User-to-Group relationship had thousands of values on the LDAP server.
Resolved an issue with some false positives in the Security Provider Pre-Upgrade check.
Resolved an issue with Pre-Upgrade checks failing due to a Security Provider using a missing Group Policy as the default policy.
Resolved an issue with the Connection Agent not working properly with LDAP providers that use TLS.
Resolved an issue with an LDAP server being queried twice for each user or group during syncs and logins.
LDAP servers that don’t support pagination will now browse the directory for sync.
Resolved an issue with removing LDAP Group Policy members if they are not visible to the server and a sync occurs.
Resolved an issue with whitelisted RADIUS or Kerberos users not showing up when creating a Group Policy until the users had authenticated at least once.
Resolved an issue with RADIUS challenge messages not working properly.
Resolved an issue with the Security Providers not being visible after adding a Security Provider.
Resolved an issue with LDAP user accounts being visible on the USERS page before they have authenticated.
Resolved an issue with updating a password always displaying “Failed to save user”.
Resolved an issue with no error being displayed when searching a Security Provider for a non-existent object.
Resolved an issue with not being able to configure the Unique ID attribute for groups when enabling group lookup on an existing LDAP user provider.
Resolved an issue with authenticating against a RADIUS server in challenge mode where the prompt has multiple lines.
Resolved an issue with not being able to create local users with the same Name/DisplayName as Security Provider accounts.
Resolved an issue with randomly being unable to save a Security Provider.
Resolved an issue with users from Security Providers with default Group Policies sometimes showing up twice in the Teams list.
Session and Group Permission Policies
Resolved an issue with upgrading with a Session Policy that was set as “Not Defined” causing Pre-Upgrade check failures.
Resolved an issue with the “Schedule Enabled” column not showing in the Jump Policy Table.
Resolved an issue with authenticated user permissions being re-evaluated during the existing session.
Resolved an issue with some permissions not showing up on the Group Policy details page.
Resolved an issue with the User Account Report showing more than one entry for users that were members of Teams and Group Policies that included that Team.
Resolved an issue with new members added to Group Policies not being listed in green.
Resolved an issue with disabled Security Providers showing up in the Group Policy listing.
Resolved an issue with adding a new Public Portal and it not immediately becoming active.
Resolved an issue with saving an Outbound Event with a CA certificate generating an error.
Resolved an issue with the languages not being sorted properly on the My Account page.
Added the Code Name note to the Add Jump Policy page.
Resolved an issue with the Categories field on the Add Canned Scripts page not showing that there are no categories available.
Resolved an issue with the “Access Granted To This Embassy” section missing from the Edit Embassies page.
Resolved an issue with Session Policies not sorting properly on the Customer Client -> Session Policy page.
Resolved an issue with the Jump Client Mass Deployment Help information displaying “install_dir” instead of “installdir”.
Resolved an issue with saving Teams that had deleted users.
Resolved an issue with being able to add Issues on the Configuration page that had the same name.
Resolved an issue with being able to add more than 21 login schedules.
Resolved an issue with users that had the “Allowed to Edit Customer Notices” permission not being able to add or edit the actual Customer Notices.
Resolved an issue with downloading a config backup with history not containing all of the session history.
Resolved an issue with very large backups timing out.
Mac OS X El Capitan
Bomgar 15.1.4 must be installed prior to upgrading to Mac OS X El Capitan. Installing out of sequence will result in Jump Clients being unreachable, and requiring Jump Clients to be redeployed.
El Capitan reports the Bomgar rep console as not signed correctly when in fact it is.
When opening the Bomgar rep console DMG, the Finder window is blank. Closing the window and using Finder in details view will allow moving the rep console to /Applications at which point it will work.
When using application sharing, unshared apps become visible when the Start Menu is opened.
ClickOnce does not work with the Microsoft Edge (Spartan) browser.
Only one Windows 10 application is shown in the Application Sharing list. If that one application is set to block, all Windows 10 applications will block.
The desktop background does not return after a screen sharing session is ended.
Discontinued support of Windows Server 2000 on Jumpoints, Integration Clients and the Bomgar Connection Agent with Bomgar Release 15.1.1.
Supports API version 1.13.0.
Supports upgrades from 14.3.2+.
Requires Integration Client 1.3.10+.
No longer allowing backups to be restored from versions older than 14.1.0.
Bomgar 15.1.4 release is certified with the following Bomgar Mobile versions:
Samsung Customer Client (version 2.2.6+)
Android Customer Client (version 2.2.5+)
iOS™ Customer Client (version 2.2.2+)
iOS™ Rep Console (version 2.2.5+)
Android Rep Console (version 2.2.4+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.