This maintenance release version of Bomgar has been certified for both the physical Bomgar appliances (B200, B300 & B400) and the virtual appliance.
The physical and virtual Appliance require Base software 4.0.5 or later before installing Bomgar 14.2.3.
New Features and Enhancements:
Language support has been added to the 14.2 series:
Spanish (Latin America)
Resolved an issue with some Presentation Recordings having a vertical black line.
Resolved an issue with Total Time in Session not displaying correctly if a Representative is unexpectedly dropped from the session.
Resolved an issue with a Representative using an English keyboard and some characters not displaying correctly when the Customer keyboard was French. Note that this issue is resolved only for Windows Vista+.
Resolved an issue with customer’s mouse position being stuck until physically toggled if a screen sharing session was ended while the Representative had the mouse button pressed.
Resolved an issue with slow mouse control when controlling some systems that are running in a VDI environment.
Resolved an issue with the Auto-Elevation service prompting the Customer instead of the Representative if there was a missing or invalid registry entry.
Resolved an issue with Virtual Pointer images sometimes remaining after a Representative has left the session.
Resolved an issue occurring on some Windows operating systems where the incorrect screen was shown when utilizing multiple monitors.
Resolved an issue with scroll bars remaining sometimes after switching from See All Screens.
Resolved an issue with Popup Notifications not dismissing after they were clicked.
Resolved an issue with Rep Console slowness experienced by Team Leads/Manager when many Team Members were concurrently logged in.
Resolved an issue with BRCS scripts sometimes not launching successfully if the Rep Console was installed as an Admin user then later run as a non-admin user.
Resolved an issue with Jump Client lists exported from the Rep Console not containing all of the Jump Client information.
Resolved an issue with the Rep Console’s drop-down menu’s for Queue Alerts->Popup Notifications not disabling if these settings were forced from /login.
Resolved an issue with the Alerts and Notifications options not displaying in Embassy Team User’s Rep Console.
Resolved an issue with Turkish Alt-Gr key not being injected properly.
Resolved an issue with the /login Rep Console settings for Audible Alerts also configuring the Rep Console settings for the Expiring Assignment sound.
Resolved an issue with vPro sessions not honoring the “Automatically request Screen Sharing” setting in the Rep Console.
Resolved an issue with the New Session prompt appearing when jumping to vPro sessions.
Resolved an issue with the VSC reader being disabled after putting the session on hold.
Resolved an issue with sometimes not being able to import a registry file from a non-elevated console user.
Added appropriate error messaging when attempting to import a registry file that exceeds the maximum allowed file size.
Resolved an issue with the Jump Client details window not displaying the disk information correctly when there were a large number of disks present.
Resolved an issue with elevation sometimes not working if the customer is logged into a guest account.
Now detecting if the Customer Client is running in a XenApp environment in order to prevent various geometry related issues with Screen Sharing. Note that this also disables the Privacy Screen functionality in these environments.
Decreasing the size limit of the Uninstall Message to 8K in order to prevent possible connection issues.
Resolved an issue with the Customer Client Uninstall Message not displaying correctly when mismatched quotes were used in the uninstall message.
Resolved an issue with 32 bit Bomgar Buttons MSI not uninstalling everything when running on 64 bit operating systems.
Resolved an issue when the Rep permission was set to “Allowed to modify, remove, and start sessions from Jump Clients without entering a password” not having success utilizing WoL functionality on a password protected Jump Client as the override password functionality was not correctly considered.
Resolved an issue with occasional image corruption when switching between displays when the Rep Console is running on Linux.
Resolved an issue with some Exit Surveys adding semicolons to reports.
Resolved an issue with some of the default values for drop-down menus not being displayed at the top of the list.
Using Privacy Screen with a remote Windows 7 system can cause undesired results. Changing the remote machine’s theme to a non-Aero theme (e.g. Classic) or installing the display driver on the target machine will provide a workaround.
Integration Client (22.214.171.1243) is compatible with 12.3.1+ and greater versions of our product.
Backup Client (138) is compatible with 12.3.1+ and greater versions of our product.
Bomgar 14.2.3 release works with the following Bomgar Mobile versions: