This version of Bomgar has been certified for physical and virtual Bomgar appliances (B200, B300 & B400).
Physical and virtual appliances require Base software 4.0.5 or later before installing Bomgar 14.2.1.
Centralized Rep Console Settings – Provide a repeatable, consistent support experience to your support representatives by defining the rep console settings for your entire team.
Configurable Jump Client Installer - Automate the mass deployment of your Jump Client network by utilizing custom deployment scripts allowing for configurable parameters at deployment time.
Delegated Password Administration - Delegate the task of resetting local users’ passwords to privileged users, without also granting full administrator permissions.
Jump Client Access Schedule - Better control access to Jump Clients using time schedules and durations. Also set how long a Jump Client remains active before being automatically uninstalled.
Remote Registry Editor - Access a remote Windows registry without requiring screen sharing.
Rep Console Device Verification - Enforce the networks on which your representative consoles may be used, or require multi-factor authentication to log into the representative console.
Rep-to-Rep Screen Sharing - Representatives can more fully collaborate by instantly sharing their screens with team members, without requiring a support session.
System Information Actions - Interact with services and processes directly from the System Info tab of the representative console, without requiring screen sharing. Kill processes; start, stop, pause, resume, and restart services; and uninstall programs.
Actionable System Information for Android devices – When supporting an Android device, remotely stop or uninstall apps from the System Info tab of the representative console.
User Account Auditing - Easily export account information about your representatives for auditing purposes.
Wake-On-LAN - Remotely support computers, even when they are turned off utilizing Wake-on-LAN technology through Bomgar.
Custom Fields - Create up to 30 custom API fields which can be made visible in the representative console.
Embassy Enhancements - Expand support capabilities for your third-party embassies. Embassy users can now be granted access to Jumpoints to start sessions with unattended systems on a remote network.
Enhanced Session Recording Options - Better meet your privacy initiatives with more selective session recording options. Determine which activities are recorded per portal.
Failover API - Use new Bomgar API calls to check the health of your Bomgar Appliances and set their failover roles, even when the two appliances reside on different networks.
Mass Deployment on Mac - Seamlessly deploy Bomgar to your Macs using your existing systems management tools.
Multi-team Jump Client Access - Allow teams and embassies to share their jump clients with other teams without requiring users be a member of both teams.
Overflow Routing Rules - Keep customer wait times low by alerting representatives of sessions with a high wait time or by routing those sessions to a backup queue.
Rep Auto-assign Monitor - Better manage your help desk efficiency with more representative status indicators such as whether representatives are available, are idle, are busy, or have auto-assign turned off.
Jump Clients now have two Session Policies, an attended policy and an unattended policy providing for prompting only for attended machines.
HTML5 Chat is now supported on BlackBerry 10.x, Internet Explorer 10 Mobile, and Internet Explorer 11 Mobile.
Session Information elements displayed in the Rep Console can now be individually selected and copied.
Session Permission Policies
Resolved an issue with the spinner displaying below the Session Policy Simulator when not necessary.
Resolved an issue with the Command Shell Recording column not showing up in reports.
Resolved an issue with Remote Screenshot events not displaying in reports.
When downloading a report in Excel format both xml and xlsx formats are now available.
Resolved an issue when utilizing a security provider’s test settings option where the settings were being saved instead of tested.
Resolved an issue with the wrong error message being displayed when using Kerberos to login with a login schedule.
Resolved an issue with an inaccurate error message being displayed when renaming a user.
Resolved an issue with external users not showing up in the Embassy Users list.
Resolved an issue with popup notifications not adhering to the specified durations.
Resolved an issue with accepting a session more than once causing problems with the Session Information displayed.
Resolved an issue where an Elevation Failed Message is displayed even though the elevation attempt was successful.
Resolved an issue with not being able to scroll through the session tabs if there are more computer name tabs than can be viewed without scrolling.
Resolved an issue wherein the rep console does not recognize a USB connected smartcard after a reboot until it is removed and reinserted.
Resolved a display issue with System Information where high memory usage processes were getting capped at 2GB.
Resolved an issue with vPro sessions started behind a proxy server not connecting properly.
Resolved an issue with vPro sessions started behind a proxy server not connecting properly.
Resolved an issue with a blue outline being displayed on the screen after elevating a session.
Resolved an issue with command-line arguments not working properly in the Mass Deployment Jump Client Installer on Macs.
Resolved an issue when jumping to a Jump Client on a Mac, requesting screen sharing when the client has turned off screen sharing, then an erroneous message displays unknown display color depth :0.
Mobile Customer Clients now receive a different Session Recording prompt specific for mobile devices.
Resolved an issue with starting a session on a BlackBerry devices when java applets are enabled.
Resolved an issue with sessions not starting properly on Windows Mobile devices.
Resolved an issue that caused a mouse control problem with HDMI monitors on the customer client side.
Resolved an issue with the wallpaper sometimes not being restored after a screen sharing session has ended on Windows 7.
Resolved an issue that occurred when a session times out while a user is requesting a download, then the user logs back in, multiple user download requests appeared.
A Success message is now displayed when saving the email address on the Management -> Email Configuration page.
Resolved an issue with editing an Exit Survey and an error message being displayed stating, “there is already an entry with this value”.
Added a character limit of 1024 to the options field when creating Exit Survey questions.
Resolved an issue with Rep Invite Session Keys not successfully downloading.
Resolved an issue with Rep Invites failing if the user used an apostrophe character in their name.
Resolved an issue causing lost reporting data after upgrading.
As always with our major releases, a big thanks goes to our Early Adopters! With your help, the following resolved issues have also been included in this release.
Now the Rep Console Registry Editor can edit binary values.
Resolved an issue with registry failure notifications not showing up if an error is generated while attempting to update the registry.
Resolved an issue with the Registry Keys not being able to be renamed when the associated default Registry Value was selected.
Resolved an issue with the Refresh button not being enabled after refreshing the top level Registry key.
Resolved an issue with a Registry key found using the search function not being able to be deleted.
Resolved an issue with Registry searches being performed as System instead of the currently logged in user.
The Registry search now remembers the settings from the prior search. Also, cancelling a search now resets the search and search next options.
Resolved an issue with Registry searches only displaying the first value found.
Disabled the ability to delete or rename a registry key button if they have no values to be deleted or renamed.
Resolved an issue with undesirable behavior when pinning the sidebar from the registry tab before starting the registry service.
Resolved an issue with not being able to export a Registry Key when the Customer Client is run on Windows XP 32bit.
Integration Client now supports new session event types such as screenshot captured and registry events
Rep-to-Rep Screen Sharing
Rep-To-Rep Screen Sharing now only uses the Private Display Name.
Resolved an issue with Rep-To-Rep Screen Sharing not showing up in reports.
The Virtual Pointer is now enabled by default when Rep-To-Rep screen sharing is initiated.
System Information Actions
Resolved an issue with failing to perform service actions in the Actionable System Info window when the service used a single quote, “’”.
Resolved an issue with the first Team/Embassy to be created showing up in the wrong Jump Client Access List.
Jump Clients running on Mac 0S X 10.6 will not upgrade until a user logs in.
Integration Client (1.3.9) is compatible with 12.1.1+ and greater versions of our product.
Bomgar 14.2.1 utilizes API version 1.12.0
Bomgar 14.2.1 release works with the following Bomgar Mobile versions: