This maintenance release version of Bomgar has been certified for physical Bomgar appliances (B200, B300 & B400) and the virtual appliance.
Physical Appliance requires Base software 3.3.4 or later before installing Bomgar 13.1.2.
Virtual Appliance requires Base software 3.3.5 or later before installing Bomgar 13.1.2.
Resolved an issue with downloading a Support Session Detail report when the report was generated by specifying a Session ID
Resolved an issue where entering a session key on the Support Portal would redirect to HTTPS.
Resolved an issue causing a blank value to save for the “Maximum number of concurrent Jump Client upgrades”.
Resolved an issue causing Pushed URLs to be converted to all lower-case characters.
Resolved an issue with Local Push and Start always prompting for credentials.
Resolved an issue where deploying Bomgar Buttons to a team that the Representative is not a member of could cause the Rep Console to show undesired behavior.
Resolved an issue with the %REP_NAME% macro not showing Representative names correctly in the Rep Console’s chat window.
Resolved an issue causing IP address not to display in the tool tip that is shown when the mouse stops over the Session Tab.
Resolved an issue with a “Permission Denied” message being displayed in the Rep Console Chat window when accepting Click-To-Chat sessions.
Resolved an issue causing the “When Finished” drop-down menu to be disabled if the session originated from a Click-To-Chat session.
Resolved an issue causing the screen sharing window not to receive focus after performing a Control-Alt-Delete from the Special Actions menu.
Resolved an issue causing case sensitivity with the text auto-completion for the group field in the Jump Client Properties window.
Resolved an issue causing the computer name not to show in the Session tab after a Click-To-Chat client was upgraded to the native client. Also, the IP address was removed from the Session tab since it is already visible other places.
Resolved an issue where the Application Sharing selection for Show My Screen was being displayed in Linux Rep Consoles, which is not currently a supported configuration.
Resolved an issue with Elevated Push and Start not allowing alternate credentials.
Resolved an issue with Virtual Smart Card warnings appearing even though it was not being used.
Resolved an issue with the Session Transferred message appearing too many times in the Rep Console chat window.
Virtual Smart Card
Resolved an issue with the Virtual Smart Card driver not uninstalling properly on Windows XP.
Resolved an issue with the Virtual Smart Card readers not responding after the user logs off the computer.
Resolved an issue with the Virtual Smart Card functionality sometimes not returning after a computer was awoken from sleep.
Resolved an issue with the Virtual Smart Card not working properly in RDP sessions.
Resolved an issue with the Virtual Smart Card not working properly on Windows XP login screens.
Items with an asterisk (*) require an Enterprise license
Integration Client (22.214.171.1241) is compatible with 11.1.3 and greater versions
Bomgar 13.1.1 release works with the following Bomgar Mobile versions:
iOS™ & Android Customer Clients (version 2.1.0+)
iOS™ & Android Rep Consoles (version 2.2.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.