This version of Bomgar has been certified for physical Bomgar appliances (B100, B200, B300 & B400).
Physical Appliances require Base software 3.3.2 or later before installing Bomgar 12.3.1.
Intelligent Collaboration * - Resolve issues more effectively by quickly engaging support collaboration with additional representatives based upon both their skill-sets and their availability.
Collaborative Browser Sharing - Allow non-privileged representatives or representatives in otherwise restricted environments to use real-time interaction with remote customers by co-browsing the web in a view-only screen sharing session.
Extractable Rep Console - Download a mass-deployable Representative Console to distribute to representatives prior to or in parallel with upgrading the Bomgar Appliance.
Custom Special Actions - Administrators can now create Special Action shortcuts for the Representative Console streamlining the effort to complete repetitive tasks.
Embedded Bomgar Button * - Embed a Bomgar Button within applications deployed throughout your enterprise, giving your customers direct, streamlined access to remote support sessions.
Rep Login Schedule * - Exert control over access to the Representative Console, restricting when representatives can be logged into the Representative Console.
Support for Virtualized Environments - Bomgar is extending its platform support by certifying Citrix XenDesktop 5+ and VMware View 5+.
UAC handling can now be configured to always attempt to elevate the customer client at session initiation for ad-hoc sessions.
A new "Maximum bandwidth of concurrent Jump Client upgrades" setting was added to the Jump Client configuration page, giving Bomgar administrators more flexibility to control network resources.
Increased Jump Client capacity on the latest B300 and B400 appliances as well as Virtual Appliances with the latest B300/B400 configuration.
Updated the Bomgar Button and Jump Client Mass Deploy pages to indicate which fields are required.
Updated the help text for "iOS Configuration Profiles Link enabled" option on the Apple iOS page.
The following syslog entries were updated to reflect changes made to the Public Site UI:
exit_survey:customer is now support:landing_page:exit_survey
support:chat:download (chat_download:sdcust) is now support:landing_page:chat:download
support:recordings:download (recording_download:sdcust) is now support:landing_page:recordings:download
exit_survey:customer:external_url is now support:custom_landing_page
As always with our major releases, a big thanks goes to our Early Adopters! With your help, some of the following resolved issues have also been included in this release.
Resolved an issue with the formatting of the Login Schedule syslog entries.
Resolved an issue with sorting order for the "Install Mode" drop down menu for Embedded Bomgar Buttons.
Resolved an issue with setting the "Maximum number of concurrent Jump Client upgrades" to zero.
Resolved an issue with the default administrator account's "Allowed to Edit Canned Messages" permission not being set to "Team and Global Messages".
Resolved an issue with the License Alert Thresholds not preserving the exact value after the site is upgraded.
Resolved an issue with the "Show Session Information in All Alert Dialog Boxes" setting on the Configuration->Options window not being preserved after upgrading.
Resolved an issue with the Reporting page not functioning properly soon after an upgrade.
Resolved an issue with Failover syncs sometimes failing due to slow or no responses from DNS.
Resolved an issue with the "Maximum Estimated Wait Time" setting not being preserved after upgrading.
Resolved an issue with the cancellation message not being displayed to the Rep if an Extended Availability mode Rep cancelled a Rep Invite.
Resolved an issue with the Transfer button could be available when it should not be.
Resolved an issue where selecting nothing in the Application Sharing dialog could cause unexpected behavior.
Resolved an issue with vPro KVM sessions being abnormally slow on high latency connections.
Resolved an issue with the Bomgar Display Driver not properly detecting when a secure window had closed.
Resolved an issue with Aero not being disabled after the remote user was logged off and logged back on.
Resolved an issue with sizing problems of the Click-To-Chat window in all browsers.
Resolved an issue with an elevated session not reporting that a Bomgar Button was deployed after rebooting the system.
Resolved an issue with Embedded Bomgar Buttons occasionally having problems starting after a reboot.
Resolved an issue where some passive Jump Clients did not update their stats after upgrading.
Resolved an issue where Jump Clients would sometimes redetect proxy settings before the intended 24-hour interval.
Resolved an issue with viewing Presentations from a Mac sometimes showing UI elements when the Chat window was hidden.
Resolved an issue with start_session.js that was causing problems when using Internet Explorer 9.
Resolved an issue with requiring "id" in start_session in order to make it backwards compatible with 12.2.x sites.
Resolved an issue with closing or canceling the Jumpoint Configuration window without actually making any changes causing the Jumpoint service to be restarted when using vPro sessions.
Resolved an issue where UNC paths in the Jumpoint Configuration dialog could be parsed incorrectly.
Resolved an issue with "unknown" showing in syslog for changes to Custom Special Actions.
Resolved an issue with vPro agents displaying the wrong name on the Status page.
Added verbiage to the elevation prompt window that Windows users may need to specify a domain name as part of login credentials.
Changed "Does not apply to remote users" to "Does not apply to users who authenticate via a configured security provider" on two notes on the Group Policy and Embassy pages.
Items with an asterisk (*) require an Enterprise license
The API Version has been incremented to 1.9.0
Integration Client (18.104.22.1684) is compatible with 12.3.1 and previous versions
Bomgar 12.3.1 release works with the following Bomgar Mobile versions:
iOSTM & Android Customer Clients (version 2.1.0+)
iOSTM & Android Rep Consoles (version 2.2.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.