This version of Bomgar has been certified for physical Bomgar appliances (B100, B200, B300 & B400)
Physical appliances require base software version 3.3.2 or later before installing Bomgar 12.2.4
New Features & Enhancements
Language support has been added to the 12.2 series
Spanish (Latin America)
iPhone 5 and iOS6 now supported.
When the Privacy Screen is active at the end of a session, the customer machine will now be locked.
Removed auto-refresh of the upgrade page on through /login.
Resolved an issue causing the Reporting API to output invalid XML 1.0 characters.
Resolved an issue causing the mouse cursor not to display in session recordings.
Resolved an issue causing Presentation recordings not to restart if screen sharing was stopped and restarted.
Resolved an issue where sessions started from support portal issue submissions would not properly display the download instructions.
Resolved an issue with Failover syncs sometimes failing due to slow or no responses from DNS.
Resolved an issue causing login problems for new Embassy users logging into the Rep Console.
Resolved an issue causing edit network restrictions not to enable for some site configurations.
Resolved an issue causing the Idle Timeout permission to sometimes not be visible on the Edit Users page.
Resolved an issue causing unexpected messages to display on the Public Site configuration page for standard license sites.
Resolved an issue with screen sharing when switching to 24bit resolutions with the mirror driver installed.
Resolved an issue causing the remote mouse cursor to sometimes disappearing when hovering over an item that would change the cursor.
Resolved an issue with Ctrl- not injecting correctly when screen sharing with a remote system on a virtual machine.
Resolved an issue causing stuck keys in vPro sessions when focus is changed to a different window.
Resolved an issue causing the Annotation’s shift-click through menu item to display during view only screen sharing sessions.
Now only owners of a session can set the Termination behavior and it will also be reflected in all other Rep Consoles in the session.
Resolved an issue causing Annotations to close if the toolbar was clicked anywhere other than a button.
Resolved an issue causing the Special Actions tool tip to state “No Special Actions Available” if the Customer Client was logged out and back in.
Now if a session is disconnected from the Appliance and the Session Termination behavior is set to lock the computer, the computer is locked immediately instead of waiting for reconnect attempts to fail.
Resolved an issue with deleting a Team with existing support sessions and those sessions were monitored by Team Leads/Managers.
Resolved an issue causing the screen to flicker when logging out or quitting the Rep Console on multiple monitor systems with the Bomgar Display Driver installed.
Resolved an issue with the screen flickering when a Team Lead/Manager begins to monitor another Team Member and the Team Member had the Bomgar Display Driver installed.
Resolved an issue causing the Customer Client to close when performing certain Special Actions soon after the Customer Client starts, such as after a reboot.
Resolved an issue where messages sent to multiple logged in Representatives would only appear to the first one.
Resolved an issue causing the wrong timestamp to show in the Rep Console Chat Window after a Remote Screen Shot was taken.
Resolved an issue causing the Application Sharing window not to display on Windows Security screens such as the login screen.
Resolved an issue causing teams with “&” in the name to not display in the Share or Transfer drop-down menus.
Resolved an issue when sorting the session in queue caused the Transfer button to enable when it should not.
Resolved an issue with some non-elevated Special Actions not working properly after elevation occurred.
Resolved an issue with Presentations failing to start if they were scheduled back-to-back.
Resolved an issue causing sizing problems of the Click-To-Chat window in all browsers.
Resolved an issue with deploying Bomgar Buttons when logging was enabled on the remote system.
Resolved an issue with the scroll bar not working properly when trying to choose an issue at the beginning of the session initiated by the Bomgar Button.
Passive Jump Clients will now update their stats after they upgrade.
Resolved an issue causing the downloaded filename of Jumpoints to be changed in Internet Explorer 7.
Resolved an issue causing text to incorrectly display on the Send File button on Macs in certain languages.
Resolved an issue causing the mouse pointer looking distorted on Macs.
Swapped the colors of the Virtual Pointer when clicking and releasing to make it easier to see on Macs.
Resolved various Application Sharing issues in Mac OS X 10.8 Mountain Lion.
Resolved an issue causing screen sharing to occasionally not start properly on Mac OS X 10.7 greater systems.
Resolved an issue with elevation on Macs sometimes requiring the credentials to be entered more than once.
Resolved an issue causing parts of the remote screen to not be visible during screen sharing on Macs.
Resolved an issue with screen sharing sessions causing connectivity problems on Mac’s login screen.
Resolved an issue causing degraded system performance during screen sharing when the customer is on a Mac.
Resolved an issue with the Rep Console on Macs becoming unresponsive if the customer ends the session while the Rep has a drop-down menu displayed in the Rep Console.
Resolved an issue with the Rep not being able to control the remote system through screen sharing if Xinerama is enabled.
Resolved an issue causing difficulty clicking the Accept/Reject buttons on Windows Mobile 6.5 Professional.
Resolved an issue with “Bomgar” missing from BlackBerry Bomgar Buttons.
Resolved an issue with the Integration Client not being compatible with SQL Servers configured to use a non-English locale.
Resolved an issue where the Integration Client would fail to download site backups.
A log message has been added for password expiration.
Integration Client Version has updated to 188.8.131.524 and is compatible with 11.1.3 and later versions.
Previous Integration Client (184.108.40.2061) is compatible with 12.2.4 and earlier versions
Bomgar 12.2.4 release works with the following Bomgar Mobile versions:
iOSTM & Android Customer Clients (version 2.1.0+)
iOSTM & Android Rep Consoles (version 2.2.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.