This version of Bomgar has been certified for physicalBomgar appliances (B100, B200, B300 & B400)
[Updated 6/11/12] This version of Bomgar has been certified for virtualBomgar appliances
Physical appliances require base software version 3.2.8 or later before installing Bomgar 12.1.4
New Features & Enhancements
Language support has been added to the 12.1 series
Spanish (Latin America)
New Bomgar Rep Console Scripting Commands and Enhancements:
A BRCS command with no parameters will now open the Rep Console.
Use the “login” command to instruct the Rep Console to login.
Initiate vPro sessions via the new “start_vpro_session” command
Add the “delete_script_file” command to remove the BRCS script after it is executed.
A new “terminate_session” API command has been added to allow you to programmatically close a support session in progress.
A new site wide setting has been added to the Management->Security page that allows or disallows mobile Rep Consoles to connect, giving Administrators a high-level ability to enforce BYOD policies.
The Idle Rep Timeout can now be applied site-wide as well as per-user. The new per-user setting can be configured on the Edit Users page or via Group Policy.
The proxy detection feature now includes proxy bypass support.
When running a 32-bit Customer Client on a 64-bit Windows operating system, the Rep Console will now only show Control Panel applications that it can open.
Resolved an issue where viewing a large session recording would stop and not restart if the video is fast forwarded.
Resolved an issue where the support session summary report would incorrectly calculate the average number of sessions per weekday when filtering by a start date and end date.
Resolved an issue with the downloaded support session report CSV file not containing the correct number of file transfer counts.
Resolved an issue where the rep_username:[username] option was not working correctly when used with the queue_id variable in the generate_session_key API command.
Resolved an issue where some characters could display improperly escaped by the reporting API.
Users and Security
Resolved an issue causing a failed search for a user on the edit Group Policy page who belonged to a Kerberos or RADIUS security provider.
Resolved an issue causing the Customer Client agreement to not synch properly during a failover.
Resolved an issue where taking a configuration-only backup (i.e., uncheck the “Include logged history” option) was including some Extended Availability logging information.
Updated the “Representatives Currently Logged In” page to better handle long names.
Resolved an issue where the Canned Script disk space usage was being calculated incorrectly.
Resolved an issue where the /login network restrictions setting would not allow network prefixes in the form of “192.168.0.1/255.255.0.0”
Resolved an issue with the install progress bar causing an error to return during a site install even though the install was progressing as expected.
Resolved an issue causing Caps Lock to affect incorrect keys, such as numbers.
Resolved an issue preventing the tool tip from displaying next to the Start button at first time login for Reps logging into the Rep Console.
Resolved an issue with the tool tip for the Auto Assign button not showing the correct state.
Resolved an issue with starting Command Shell sessions when the appliance was under heavy load.
Resolved an issue causing the Control-Alt-Delete button to be enabled in view-only screen sharing sessions.
Resolved an issue where the Customer Client could behave incorrectly after changing video settings with the watermark enabled.
Resolved an issue with the sorting of Representatives in the Team and Group sections.
Spell Check is now disabled for languages other than US English.
Resolved an issue with Ctrl+Alt key combinations not working properly.
Resolved an issue causing the mouse cursor to move erratically when an RDP session and a Bomgar screen sharing session occur on the same Windows XP machine.
Added more information to the Proxy Credentials window in order to show the preferred format for entering user credentials.
Resolved an issue with copy/pasting into a Windows login screen.
Resolved an issue with File Transfer restricted paths on Windows being case sensitive.
Resolved an issue with the right-click file transfer menu showing upload a file when the Rep did not have permission.
Resolved an issue allowing Reps to share sessions with teams of which they are not a member.
Resolved an issue causing large Customer Client agreements to be truncated.
Resolved an issue causing proxy detection to take longer than expected to establish a connection to the appliance.
Resolved an issue causing the Customer Client uninstall message to not display on elevated Windows Vista or greater operating systems.
Resolved an issue causing the Customer Client window incorrectly resize after a reverse screen sharing session.
Resolved an issue preventing links in the Customer Client on hold message from being clickable.
Resolved an issue preventing Jump Clients from completely upgrading if a Jump Client or Customer Client process was in a hung state.
Resolved an issue where uninstalling a Jump Client with the MSI uninstall command did not remove the entry from the Add/Remove Programs list.
Resolved an issue with the Jump Client MSI installer not adhering to the “INSTALLDIR” parameter.
Resolved an issue causing a single Jump Client to only install on a system when MSI is use.
Resolved an issue causing installation issues for Jumpoints if they lost connection to the appliance during installation.
Resolved an issue preventing Customer Client sessions from connecting back to the appliance when pushed through a Jumpoint proxy.
Resolved an issue causing “Automatically request screen sharing” user preference to not work with vPro sessions.
Resolved an issue preventing Rep Exit Survey from displaying after vPro sessions ended.
Resolved an issue that caused a prompt to appear after starting a vPro session when “Prompt when new customer enters personal queue” is enabled.
Resolved an issue with the vPro window appearing to be resizable when it actually was not.
Resolved an issue with the vPro Jump window not remembering prior IPs and Hostnames.
Resolved an issue causing a vPro Jumpoint configured with Kerberos to prompt the Rep for credentials.
Resolved an issue with the Shell Jump window appearing to be resizable when it actually was not.
Resolved an issue with the bottom of the screen being cut off during screen sharing if Actual Size was used and the Rep Console was minimized.
Resolved an issue with colors not displaying correctly when supporting a remote PowerPC-based Mac.
Resolved an issue causing some applications be visible while dragging a file or folder with Limited Screen Sharing enabled.
Resolved an issue entering passwords containing multiple consecutive shifted characters on the login screen.
Resolved an issue with logging into the Rep Console using Kerberos credentials on a Mac running OS X 10.7.2.
Resolved an issue causing text to be truncated on the Linux System Information page.
Resolved an issue causing problems reading the license file with Windows Mobile 6 when sessions are started.
Starting sessions on Windows Mobile is now easier, with prompts appearing as pop up dialogs instead of links.
External reps that need to join a session via session key and Rep Invite are currently not able to use Safari from a Mac to enter the session. The rep can use another browser in the meantime to download the Rep Console.
The API version has been incremented to 1.7.1 with this release.
Bomgar 12.1.4 release works with the following Bomgar Mobile versions:
iOSTM & Android Customer Clients (version 2.0.1+)
iOSTM & Android Rep Consoles (version 2.1.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.