Bomgar Release 10.4.6

Bomgar 10.4.6 includes a list of resolved issues and enhancements designed to streamline your remote support experience.  Many thanks to our customers who have helped us further improve Bomgar!

Please note: If you are currently running an earlier major version of Bomgar, such as 10.2.x or 10.3.x, please be sure to contact our Support team today to discuss any prerequisites that you may need to meet prior to upgrading.

[UPDATED: 4/6/2010]
+ This release was actually bigger than you expected!  When we originally posted the release notes for Bomgar 10.4.6, we failed to mention that a nice list of enhancements and issue resolutions that were previously only available in older versions of Bomgar (i.e. the 10.2.x and 10.3.x families) have now been merged into the 10.4.x family.  Those new additions have been denoted below by a preceding + character.  Our apologies for the oversight, and we hope you enjoy the additional value that these changes bring!

Requirements for 10.4.6:

New Features and Enhancements:

Issues Resolved:

Known Issues:

[UPDATED: 3/24/2010]
For this release only, the following configuration is not supported and is expected to cause problems for Support Representatives.  To avoid this, it is recommended that users set their Rep Console theme to “Native” (File->Settings->General tab->Theme) prior to upgrading.

If you have any questions concerning this release, our Support team is ready to help.