Bomgar 10.4.4 introduces the new keyboard handling enhancements and a good list of resolved issues to the latest version of Bomgar. Check out the list below for a full list of enhancements and resolved issues for this release.
Please note: If you are currently running an earlier major version of Bomgar, such as 10.2.x or 10.3.x, please be sure to contact our Support team today to discuss any prerequisites that you may need to meet prior to upgrading.
Requirements for 10.4.4:
This version of Bomgar has been certified for use with all Bomgar appliances, physical and virtual
Physical appliances (Bomgar B100, B200, B300 and B400) require appliance base software versions 3.1.6 or later before installing Bomgar 10.4.4
Virtual appliances require appliance base software version 3.1.7 or later before installing Bomgar 10.4.4
New Features and Enhancements:
Added new Keyboard Handling code for customers experiencing keyboard mapping issues. Previous functionality is maintained as “Legacy Mode” and is the default mode. This can be configured via the /login interface on the Configuration -> Options page.
Ctrl+Click now sends a right mouse button to controlled Windows, Linux, or Mac customer clients
Presenters may now select a color depth from the Rep Console when presenting to attendees
Resolved an issue with failover that could potentially occur if session recordings have never been enabled
Resolved an issue where attempting a local Jump to a Windows XP machine would sometimes fail
Resolved an issue with deploying a Jump Client through RDP on Windows Server 2003