Restrict End-User Interaction - Temporarily locks client controls while still allowing customers an option to regain control at any time.
Nudge Customer Client - Get the customer’s attention using both audible and visual cues.
Remote Screen Shot - Allows reps to locally capture a screen shot of what is being viewed remotely.
Restrict End-User Interaction - Allows support reps to restrict a remote customer’s interaction with their system so that they don’t accidentally interrupt the session.
Spell Check - Help ensure a professional image by assisting Reps with spelling corrections in chat and session notes.
Streamlined Session Start Confirmation Process - Several improvements in the way sessions are started from the support portal, including additional customizations and customer client download instructions.
Reps are now able to rename session tabs by double clicking.
Enhanced Equilibrium so that session assignments alert reps upon transfers even if a rep is still in the session.
Team names are now sorted alphabetically when pinning a Jump Client during a support session.
Added tool tips for the Edit and Revoke buttons on the Bomgar Button Management Window.
The “What’s This?” button now links to the Technical Documentation website.
The password error dialogs throughout the Rep Console have been made more consistent.
New images for the BlackBerry 9300, 9670, 9700, and 9900 have been added.
Added the Ctrl-Alt-Del button in the tool bar under Screensharing.
Added user ID to the get_api_info Command API action.
A new “platform” parameter has been added to the start session API.
Jump Clients now have a system tray menu option to “Detect Proxy Settings” whenever the client is disconnected. This option will also display the proxy credentials window when the Jump Client is behind an authenticating proxy, allowing the proxy credentials to be changed without reinstalling the Jump Client.
SSL certificates signed with SHA256WITHRSA are now supported.
Bomgar dialog boxes in Linux now appear at the center of the screen instead of the current mouse location.
A big thanks goes to our Early Adopters! With your help, the following resolved issues have also been included in this release.
Jump Client and Bomgar Button mass deployment installers are downloaded as a .zip file instead of a .dmg file when using Safari on Lion.
Resolved an issue where the SupportSessionListing report could fail on sites with a very large number of sessions.
Resolved an issue where Embassy Session Keys were not working correctly when generated via the API
Resolved an issue where the presentation title is not showing on the download instruction page.
Resolved an issue where sessions started via the “click here” link on the download instructions page were missing information.
Resolved an issue where clicking on elevated task presents an inaccurate chat message.
Resolved an issue causing an error message when attempting to reconnect to rep invite after losing connection.
Resolved an issue preventing the Rep Console from uninstalling if the 64bit MSI installer was used.
Resolved an issue with some Special Actions not appearing after a reboot.
Resolved an issue where elevated Control Panel applications were not starting correctly.
Resolved an issue with pasting characters into the Windows login screen.
Resolved an issue with the Ctrl-Alt-Del special action not being available at the login screen on Windows XP with Fast User Switching enabled.
Resolved an issue with the Best Performance screen sharing option.
Resolved an issue with pasting characters on the Windows login screens.
Resolved an issue where requesting Windows login credentials after a reboot may cause the Customer Client to become unstable.
Resolved an issue where a non-elevated Customer Client could create multiple instances of a process and not close them after a session.
Resolved an issue with 32bit Customer Clients running on 64bit operating systems not being able to properly “kick” an RDP session.
Resolved an issue where the customer did not receive notification for File Send when Customer Client is minimized.
Resolved an issue where the Customer Client becomes unstable when automatic login credentials are requested from the login screen.
Resolved an issue where the Privacy Screen Message did not display on the Windows Login screen.
Resolved an issue with nudge not bringing up the Customer Client window on Macs when the Customer Client window was minimized.
Resolved an issue where Click-To-Chat sessions could not connect to the appliance with some SSL Certificate configurations.
Resolved an issue with Bomgar Buttons failing to install in All Users mode but show up in the Rep Console Bomgar Button interface.
Resolved an issue that allowed a 64bit Jumpoint to install onto a 32bit operating system.
Resolved an issue that generates an error when attempting PXE boot a vPro machine running AMT 5.
Resolved an issue with the BIOS password screen sometimes not appearing or characters missing on AMT5 SOL sessions after a reboot.
Resolved an issue with the vPro connection window preventing interaction with the rest of the Rep Console.
Resolved an issue with vPro connections sometimes failing after a site has been upgraded.
Changed “Session Key” to “Rep Invite Key” in the Rep Console login window.
Removed the “What’s This” button from several windows that did not need its functionality.
[Updated 2012-Feb-06] Making a ‘generate_session_key’ Command API call with ‘queue_id=rep_username:[username]’ returns ‘Invalid Argument’. A patch is available in the Self Service Center. (click here)
Items with an asterisk (*) require an Enterprise license
The brushed steel theme has been removed.
Non-English translations for Bomgar 12.1 will be available in an upcoming maintenance release. If you need to provide remote support in a language other than English, ask our support team about Bomgar 11.1.4, our latest translated release.
The API version has been incremented to 1.7.0 with this release.
IPv6 Support requires Base software 3.3.0+.
Bomgar 12.1 release works with the following Bomgar Mobile versions:
iOS™ Customer Clients (version 2.0.1+)
iOS™ Rep Consoles (version 2.1.0+)
Android™ Customer Clients (version 2.0.1+)
Android™ Rep Consoles (version 2.1.0+)
NOTE: The above Mobile apps require trusted CA-signed certificates on the appliance.
Discontinued support of the following Operating Systems:
Mac OS X 10.3
NOTE: The above OS’s continue to be supported in versions 10.5, 10.6, and 11.1.