Secure access for technology and software providers

High tech companies not only produce technology and software, but also provide top-tier customer support and services. It’s imperative that services teams quickly diagnose and fix issues and help customers utilize their technology to maximize value. Whether they’re servicing hardware, software, or mobile apps, technology providers need secure, reliable remote access that works with any platform, anywhere in the world.

Additionally, technology organizations need to protect their own networks, customer data, and intellectual property. Privileged credentials used to remotely access internal networks by administrators, developers, and third-parties must be facilitated through a secure, auditable tool. 

Remote Support

Connect securely to any remote desktop, server, or mobile device to support customers and employees around the world

Privileged Access

Manage and control privileged insider and third-party access to both your network and customer systems

Multi-Platform

Support Windows, Mac, and Linux - and no extra cost for iOS (iPad/iPhone) or Android support

Authentication

Configure SAML as a single-sign-on enabler for Bomgar authentication

Monitoring

Log all session activity for a complete audit trail, with real time reporting

Credential Management

Secure, manage, rotate, and administer shared credentials for privileged users

Learn more about how Bomgar can improve security for your high-tech organization

"Using Bomgar has increased the company’s responsiveness to customer issues. Bomgar has been extremely helpful because we no longer have to send staff long distances to resolve minor issues, decreasing resolution times and enhancing the customer experience."

US Support Operations, Fidessa

Support customers using any device or platform, anywhere

Remotely access and fix applications on nearly any computing platform, including Mac, Linux, iOS and Android, whether your customers are down the street or halfway across the world. You can practically eliminate the need for on-site customer visits. 

Technicians can use Bomgar on their iPad, iPhone, Android devices, or any HTML5 internet browser—allowing experts to join or takeover remote support sessions even when away from the support center. 

Used by hundreds of high tech organizations worldwide