Whether your inbound call center supports specific applications or provides full tech support services, your customers expect their technology to work.
When it doesn’t, they call you. But over-the-phone troubleshooting wastes time for both the customer and the customer support agent. Chat support, on the other hand, is efficient, costing 30-50% less per incident than phone support or onsite visits.
Bomgar chat is designed for the technical support call center. Integrate chat with your website, portal, or mobile app. Route inbound calls to the right rep. Manage canned messages and responses. Co-browse. And elevate to full remote control with one easy click.